Ericka Pierce
Mount Vernon,NY
Summary
Skilled Animal Care Technician with a proven track record at Regeneron Pharmaceuticals Inc, excelling in pet handling and customer service. Demonstrated ability to enhance facility operations and customer satisfaction through meticulous attention to detail and effective problem-solving. Known for reliability and teamwork, significantly improving animal welfare and client communication.
Overview
3
3
years of professional experience
Work History
Animal care technician
Regeneron Pharmaceuticals Inc
06.2023 - Current
- Maintained clean and safe living environments for animals by conducting regular inspections and cleaning enclosures thoroughly.
- Administered medications to animals in treatment and documented changes in condition.
- Monitored animal behavior to detect any signs of distress, illness, or injury, taking appropriate action when necessary.
- Enhanced facility operations by maintaining accurate records of animal health, treatments, and daily activities.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Pet Care Associate
Pet Smart
08.2021 - 02.2022
- Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
- Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
- Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
- Enhanced customer satisfaction by providing personalized pet care services tailored to individual needs.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Supported the training of new hires, sharing knowledge and expertise on best practices in pet care industry standards.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Educated visitors and staff on proper animal care and handling.
- Followed pet care instructions for dietary needs and medication regimens.
Education
Liberal Arts And Social Science -
Corning Community College
Corning, NY07.2020
Skills
Pet handling
Customer service and assistance
Safety protocols and procedures
Kind customer engagement
Client Communication
Sanitation protocols
Euthanasia Assistance
Laboratory skills
Animal Enrichment
Safety and health precautions
Teamwork and Collaboration
Problem-Solving
Attention to Detail
Problem-solving abilities
Multitasking
Reliability
Additional Information
• played multiple sports while growing up including softball, cheerleading, and dance.
• played softball from the age of 7 into college.
• has experience coaching softball and cheerleading
• has experience with caring for and entertaining children.
• has experience working in a daycare setting growing up.
Timeline
Animal care technician
Regeneron Pharmaceuticals Inc
06.2023 - Current
Pet Care Associate
Pet Smart
08.2021 - 02.2022
Liberal Arts And Social Science -
Corning Community College
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