Brenda Viselli
Valdosta,GA
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at The Brass House Restaurant. Excelled in complex problem-solving and staff development, significantly improving service delivery through effective communication and multitasking skills. Skilled in staff training, fostering a positive work environment that boosts productivity and employee morale. All in all the food industry is and will always be a passion. Whether its being a manager, server, or cook, its what i do and who i am.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager
Hog N Bones
01.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality food presentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Server, Shift Leader,cook
Cracker Barrell Old Country Store
04.2020 - 11.2023
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Server
Texas Roadhouse Restaurant
06.2017 - 12.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Manager, Bartender,cook,server
The Brass House Restaurant
03.2006 - 07.2017
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
Emmett O'Brien
Ansonia, CT05.2005
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Schedule Preparation
- Customer Service
- Decision-Making
- Positive Attitude
- Attention to Detail
- Multitasking
- Excellent Communication
- Hiring and Training
- Employee Coaching and Mentoring
- Scheduling and Coordinating
Certification
I am also serve safe
Timeline
Manager
Hog N Bones
01.2024 - Current
Server, Shift Leader,cook
Cracker Barrell Old Country Store
04.2020 - 11.2023
Server
Texas Roadhouse Restaurant
06.2017 - 12.2019
Manager, Bartender,cook,server
The Brass House Restaurant
03.2006 - 07.2017
High School Diploma -
Emmett O'Brien