Summary
Overview
Work History
Skills
Timeline
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Brenda Waddle

Cedar Falls,IA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Omega Cabinetry. Skilled in problem resolution and critical thinking, adept at managing high-stress situations and complex customer needs. Excelled in data entry and Microsoft Excel, contributing to efficient order fulfillment and improved service delivery.

Overview

44
44
years of professional experience

Work History

Customer Service Representative

Omega Cabinetry
10.2002 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Inside Sales\Title Clerk

John Deery Motor
06.1999 - 10.2002

Customer Service Representative

School Specialty
06.1980 - 06.1999

Skills

  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Data Entry
  • Call center experience
  • Professional telephone demeanor
  • Active Listening
  • Microsoft Outlook
  • Credit adjustments
  • Product Knowledge
  • Follow-up skills

Timeline

Customer Service Representative

Omega Cabinetry
10.2002 - Current

Inside Sales\Title Clerk

John Deery Motor
06.1999 - 10.2002

Customer Service Representative

School Specialty
06.1980 - 06.1999

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Brenda Waddle