Brenda Wells
Houston
Overview
11
11
years of professional experience
3
3
Certifications
1
1
Language
Work History
Sr Customer Service Representative
Whitney Bank
09.2008 - 09.2010
- Mentored junior team members, contributing to their professional development and overall team success.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
Maintenance Technician
Airliquide
01.2000 - 09.2010
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
Education
Business Management
Texas Southern University
Houston, TX08-1979
Skills
Customer support
Escalation management
Call center experience
Order fulfillment
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
Certification
[Area of certification], [Company Name] - [Timeframe]
Timeline
[Area of certification], [Company Name] - [Timeframe]
08-2026
Sr Customer Service Representative
Whitney Bank
09.2008 - 09.2010
Maintenance Technician
Airliquide
01.2000 - 09.2010
Business Management
Texas Southern University
Policy Information
55900179104, 2022-08-02, 2008, TOYOTA, AVALON, UT1BK36B08U311974, Redpoint County Mutual Insurance Company by Hartford of the Southeast General Agency, Inc., 1-800-300-6463, 1-877-805-9918, This policy provides at least the minimum amounts of liability insurance required by the Texas Motor Vehicle Safety Responsibility Act for the specified vehicles and named insured and may provide coverage for other persons and vehicles.