Detail-oriented professional with over 13 years of experience in customer service and facility management. Proven ability to deliver effective communication and execute thorough cleaning protocols to ensure a safe and welcoming environment.
Work History
Custodian
2 Years 4 Months
Midwest Janitorial Service | 01.2023 - 05.2025
Performed thorough cleaning and sanitization of facilities to maintain a safe environment.
Executed cleaning tasks with vacuums, ensuring thorough and effective performance.
Emptied trash cans and recycling bins to keep building clean and free of germs.
Ensured a healthy learning environment with thorough daily cleaning of restrooms, and common areas.
Managed proper storage and mixing of hazardous chemical cleaners to mitigate injury and illness risks.
Reported damages and hazardous conditions to management for further action.
Service Support Specialist
13 Years
College of Dentistry | 10.2013 - Current
Managed incoming phone calls to ensure effective communication and customer support.
Managed patient check-in and check-out processes efficiently.
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Custodian
6 Months
Midwest Janitorial | 01.2026 - 07.2026
Executed comprehensive cleaning and sanitization protocols for facilities.
Managed waste disposal and recycling processes to promote environmental sustainability.
Assisted in training new custodial staff on procedures and safety protocols for efficiency.
Executed waste disposal and recycling processes to maintain cleanliness and hygiene standards within the building.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Maintained a well-organized supply closet for easy access to necessary tools.
Replaced and refilled paper towel and toilet paper dispensers for users convenience.
Followed safety protocols and safe use of protective gear to prevent injury to self and others.
Clerk 3
11 Years 5 Months
Unified Hospitals and Clinics | 05.2002 - 10.2013
Coordinated scheduling of appointments across multiple departments to optimize patient flow and resource allocation.
Managed inventory of office supplies, reducing costs through effective procurement strategies and vendor negotiations.
Maintained accurate electronic health records using hospital management systems, enhancing data integrity.
Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Nursing Assistant
3 Years 4 Months
University of Iowa Hospital, and Clinic | 01.1999 - 05.2002
Assisted nursing staff with patient care, ensuring comfort and safety during procedures.
Monitored vital signs and reported changes to healthcare team promptly.
Supported daily activities for patients, promoting independence and mobility.
Maintained cleanliness and organization of patient areas to enhance quality of care.