Brenda Williams

As customer service representative my duties are performing technical assistance through telephone toll-free system for individuals and tax practitioners. PPS toll free representative (CSR) resolve inquiries by taking the appropriate action and providing an accurate response notice and letters

locating missing payment ,penalties abatement, credit adjustment as needed, Providing information for forms 1099,W2,1065,1120,941,944,943,945,

1041. Also EIN information verbally or via fax or mail to the authorities party Account transcripts and wage and income information provided when requested buy fax or mail Others action may be needed such as referrals to collections, revenue office and other departments. Also assist with Paper inventory when assigned as needed.

If any action are taken will respond in writing to taxpayers .