Hi, I’m
Brenda Worrles
Mason,TN
Summary
Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient. Driven Patient Care Coordinator adept at planning care, coordinating interdisciplinary teams and making strategic improvements. Decisive leader and creative problem solver with 25 years of healthcare experience. Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support and offering caring companionship. Well-organized with medications and physically fit to handle any client need.
Overview
22
years of professional experience
Work History
Alliance HealthCare ServicesMemphis, TN
Care Coordinator
08.2021 - Current
Job overview
- Conducted initial assessments and evaluations of patient's needs.
- Provided case management services to ensure the delivery of quality care.
- Coordinated with other health professionals to develop individualized plans of care for patients.
- Monitored and evaluated patient progress, adjusting treatment plans as needed.
- Maintained accurate client records in accordance with agency policies and procedures.
Bestwestern SuiteBartlett, TN
Front Desk Agent
02.2021 - Current
Job overview
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
Holiday Inn SuitesBartlett, TN
Front Desk Agent
08.2020 - 01.2022
Job overview
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
Senior Helpers - Des MoinesGermantown, TN
Private Caregiver
11.2013 - 05.2021
Job overview
- Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.
- Provided companionship to elderly clients by engaging in conversation and accompanying them on errands or outings.
- Transported clients to doctor appointments, grocery stores, and other necessary destinations.
Heartside Senior LivingCollierville, TN
Resident Assistant
08.2018 - 05.2020
Job overview
- Supervised and monitored activities of residents in the dormitory to ensure compliance with rules and regulations.
- Responded to emergency situations within the residence hall.
- Implemented educational programs focusing on personal ds, checking with residents to meet care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Aided residents with ambulation or walker, cane and wheelchair use.
- Cared for incontinent residents, routinely checking clothing and linens to keep clean and dry.
RHDCordova, TN
Program Manager
11.2016 - 07.2017
Job overview
- Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
Baptist Memorial HospitalMemphis, TN
Nursing Assistant
08.2008 - 10.2016
Job overview
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Collected specimens for laboratory testing such as urine samples and blood draws.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
West Family SolutionsBartlett, TN
Supervisor
04.2002 - 11.2008
Job overview
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
Bios of TennesseeBartlett, TN
Program Manager
12.2003 - 07.2007
Job overview
- Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
Education
Northcentral UniversityPrescott, AZ
Ph.D. from Business/Healthcare Administration
04.2020
Ashford UniversitySan Diego, CA
Master of Arts from Health Administration
06.2015
Kaplan UniversityDavenport, IA
Bachelor of Science from Nutrition
12.2012
Concorde Career InstituteMemphis, TN
Diploma from Medical Assisting
05.1991
Skills
- Progress Monitoring
- Multidisciplinary Team Collaboration
- Interdepartmental Collaboration
- Insurance Practices
Accomplishments
- The Honor Society
Timeline
Care Coordinator
Alliance HealthCare Services
08.2021 - Current
Front Desk Agent
Bestwestern Suite
02.2021 - Current
Front Desk Agent
Holiday Inn Suites
08.2020 - 01.2022
Resident Assistant
Heartside Senior Living
08.2018 - 05.2020
Program Manager
RHD
11.2016 - 07.2017
Private Caregiver
Senior Helpers - Des Moines
11.2013 - 05.2021
Nursing Assistant
Baptist Memorial Hospital
08.2008 - 10.2016
Program Manager
Bios of Tennessee
12.2003 - 07.2007
Supervisor
West Family Solutions
04.2002 - 11.2008
Northcentral University
Ph.D. from Business/Healthcare Administration
Ashford University
Master of Arts from Health Administration
Kaplan University
Bachelor of Science from Nutrition
Concorde Career Institute
Diploma from Medical Assisting
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