Brenda Wren
Blytheville,AR
Summary
Dynamic leader with proven expertise in operations management and customer service, honed at Waffle and Pancake House. Excelled in team leadership and office administration, significantly enhancing office efficiency and customer satisfaction. Skilled in strategic planning and decision-making, with a knack for fostering a collaborative work environment.
Overview
2
2
years of professional experience
Work History
Manager
Waffle and Pancake House
Blytheville, AR
08.2023 - 06.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Office Assistant
Langston Enterprises
Blytheville, AR
08.2022 - 01.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Process and complete ginning loans.
Education
High School Diploma -
Gosnell High School
Blytheville, AR05.2023
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Documentation and reporting
- Strategic planning
- Operations management
- Shift scheduling
- Data entry
- Positive attitude
- Organizing and categorizing
- File organization
- Verbal communication
- Office administration
Timeline
Manager
Waffle and Pancake House
08.2023 - 06.2024
Office Assistant
Langston Enterprises
08.2022 - 01.2024
High School Diploma -
Gosnell High School