Brenda Yanez
Gainesville,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Organized Tag and Title Clerk proficient in accurately processing and researching vehicle titles in Georgia. Customer-oriented and hardworking individual with in-depth knowledge of title processing and recordkeeping. Strong mathematical, customer service and data entry skills.
Experienced with managing vehicle titles and registrations with precision. Utilizes advanced organizational skills to maintain accuracy and compliance. Knowledge of state regulations and exceptional attention to detail ensures efficient process management and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Tax Agent I
Hall County Tax Commissioners
01.2023 - 03.2024
- Streamlined customer service by efficiently processing vehicle registrations.
- Handled sensitive personal information with discretion while assisting customers in obtaining identification cards or updating their records accordingly.
- Increased customer satisfaction by providing knowledgeable assistance with DMV rules, regulations, and procedures.
- Enhanced office organization by maintaining accurate records of all transactions and filing necessary documents.
- Managed high-stress situations effectively, maintaining a calm demeanor while assisting frustrated or upset clients.
- Calculated and remitted state sales tax, service, and other charges.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Organized and prepared tax and title documents to transfer ownership of property.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Performed routine data entry or document management.
Medical Assistant
National Spine & Pain Centers
04.2019 - 11.2021
- Prepared patients for examinations, procedures, and treatments.
- Maintained and updated patient information and vital signs in electronic medical records or hospital databases.
- Answered phone calls and scheduled or followed-up on appointments.
- Provided clinical and operational support in the delivery of patient care in physician practice settings and in clinical offices.
- Assisted physicians and clinicians with examinations, procedures, preparation of patients, and vital sign procedures.
Medical Assistant
Gainesville Perinatal Center @ The Longstreet Clinic
01.2017 - 09.2018
- Performed routine tests such as urine dip sticks to check for high glucose, protein and ketones.
- Monitored patient stability by checking vital signs and weight.
- Cleaned and disinfected chairs and equipment according to facility policy.
- Sterilized medical equipment after each procedure.
- Assisted patients in preparation for examinations, assessing and recording vital signs.
- Requested scripts from doctors and verified insurance and coding.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Assisted with Prior Authorizations based on medication and insurance.
Phlebotomy Technician
The Longstreet Clinic
03.2016 - 04.2017
- Labeled blood vials with critical information like time of collection, date, and patient name.
- Interviewed patients and analyzed and documented medical records to update and file documents.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
- Conducted bleeding time tests and updated results into paper or electronic charts.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers, and self.
Cleaning Technician
Northeast Georgia Health System Inc
03.2015 - 12.2015
- Responsible for promoting safe and clean working environment.
- Maintain patient rooms clean and stocked of any necessities, cleaned public restrooms and also kept very stocked.
- Responsible to clean and sanitize rooms when patients were discharged.
- Vacuum and collect trash from hallways, rooms and hospital entrance.
Sales Person
The Children's Place
03.2013 - 03.2015
- Satisfied customers every day with fast, friendly, and knowledgeable support.
- Collaborated well with team members to carry out daily assignments and achieve team targets.
- Satisfied customers by delivering speedy and expert service.
- Collaborated in making sales everyday to meet sales goal.
Waitress
Smoky Springs Retirement Home
11.2012 - 03.2013
- Uphold high sanitation and safety standards while delivering and serving food.
- Took orders, made drinks, and cleaned tables after the guests' departures.
- Quickly addressed and resolved customer concerns, working with management to fix advanced issues.
- Satisfied customers every day with fast, friendly, and knowledgeable support.
Education
Certification in Medical Assisting -
North Ga Nursing Academy
Flowery Branch, GA01.2016
Certification in Phlebotomy - undefined
Lanier Technical College
Oakwood, GAHigh School Diploma - undefined
Gainesville High School
Gainesville, GA01.2013
Skills
- CPR Certified
- Bilingual (Spanish)
- NHA Certified
- Quick learner
- EMR expertise
- Charting expertise
- Medical terminology
- Medical procedures
- Collect blood and urine samples
- Certified Notary Public
Languages
Spanish
Medical terminology
Timeline
Tax Agent I
Hall County Tax Commissioners
01.2023 - 03.2024
Medical Assistant
National Spine & Pain Centers
04.2019 - 11.2021
Medical Assistant
Gainesville Perinatal Center @ The Longstreet Clinic
01.2017 - 09.2018
Phlebotomy Technician
The Longstreet Clinic
03.2016 - 04.2017
Cleaning Technician
Northeast Georgia Health System Inc
03.2015 - 12.2015
Sales Person
The Children's Place
03.2013 - 03.2015
Waitress
Smoky Springs Retirement Home
11.2012 - 03.2013
Certification in Phlebotomy - undefined
Lanier Technical College
High School Diploma - undefined
Gainesville High School
Certification in Medical Assisting -
North Ga Nursing Academy
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