Brenda Zepeda
Summary
Creative Business Owner with exceptional background spent in consumer supply and demand. Proven leader with engaging demeanor and success working in most demanding environments.
Talented in training and mentoring successful teams Motivated business professional bringing 25 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives.
Results-driven individual with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
19
19
years of professional experience
Work History
Owner
Hands That Help
01.2006 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Shop Owner
Archaic Designs
04.2017 - 06.2020
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
Laborer Technician
Labor Max
01.2014 - 01.2016
- Assisted skilled tradespeople as required, gaining valuable experience across multiple disciplines.
- Maintained clean and organized workspaces for optimal productivity and reduced accidents.
- Participated in regular training sessions to stay updated on industry best practices, enhancing overall job performance.
- Assisted in equipment maintenance, promoting longevity and reliability of essential tools and machinery.
- Earned recognition from supervisors for consistently delivering high-quality results while maintaining a strong commitment to safety standards.
- Enhanced workplace morale by fostering a positive attitude and strong work ethic among peers.
- Reduced manual labor requirements by efficiently operating heavy machinery when needed.
- Displayed adaptability when assigned new tasks or responsibilities outside primary role, helping maintain project progress without disruption.
- Contributed to cost savings by properly utilizing supplies, reducing waste during projects.
Psychic, Clairvoyant, Empathic and Spiritual Medium
Tik-Tok
10.2008 - 07.2010
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Psychic, Clairvoyant, Empathic and Spiritual Medium
Tik-Tok
10.2016 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Assistant Store Manager
TCBY Frozen Yogurt
04.2005 - 08.2006
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
Bachelor of Science - Psychology
University of Nevada - Reno
Reno, NV05.2020
Certification - Alcohol And Other Drug Counseling
University of Nevada - Reno
Reno, NV05.2016
Associate of Arts -
Truckee Meadows Community College
Reno, NV09.2006
Associate of Science -
Truckee Meadows Community College
Reno, NV09.2006
GED -
California Department of Education
Chico, CA05.2001
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Operations Management
- Business Management
- Business Planning
- Project estimating
Languages
English
Full Professional
Spanish
Limited Working
German
Limited Working
Timeline
Shop Owner
Archaic Designs
04.2017 - 06.2020
Psychic, Clairvoyant, Empathic and Spiritual Medium
Tik-Tok
10.2016 - Current
Laborer Technician
Labor Max
01.2014 - 01.2016
Psychic, Clairvoyant, Empathic and Spiritual Medium
Tik-Tok
10.2008 - 07.2010
Owner
Hands That Help
01.2006 - Current
Assistant Store Manager
TCBY Frozen Yogurt
04.2005 - 08.2006
Bachelor of Science - Psychology
University of Nevada - Reno
Certification - Alcohol And Other Drug Counseling
University of Nevada - Reno
Associate of Arts -
Truckee Meadows Community College
Associate of Science -
Truckee Meadows Community College
GED -
California Department of Education
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