Brenda Zimmer
Cincinnati,OH
Summary
Talented professional highly effective at sourcing, negotiating and buying goods, materials and services to meet company's operational requirements. Resourceful professional targeting alternate sources for goods and materials. Excellent attention to detail to manage processes and timelines and accomplish tasks.
Overview
9
9
years of professional experience
Work History
Financial Solutions Specialist
First Commonwealth Bank Corporation
Cincinnati, OH
10.2024 - Current
- Developed customized strategies for clients based on their individual needs and goals.
- Assisted customers with financial planning, budgeting and debt management.
- Responded promptly to customer inquiries regarding account balances, transactions, fees.
- Provided product recommendations such as investments, insurance plans, retirement accounts.
- Monitored changes in regulatory requirements affecting the finance sector.
- Built positive and productive customer connections to drive consistent sales.
- Discussed client financial options to keep customers informed regarding transactions.
911 Call Taking
City Of Cincinnati
01.2024 - 08.2024
- Answered incoming 911 calls and provided appropriate assistance to callers.
- Attended workshops and seminars related to job duties when required.
- Ensured compliance with all local laws pertaining to emergency communications.
Warehouse Associate
Gabe's Department Store
Cincinnati, OH
10.2021 - 12.2023
- Maintained accurate records of all incoming and outgoing shipments.
- Labeled containers correctly for product identification purposes.
- Inspected returned merchandise for damage or defect before restocking shelves or returning it back to suppliers and vendors.
- Monitored stock levels and reordered supplies when necessary.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Maintained accurate inventory records through manual and computerized systems.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Fostered positive working relationships with internal staff members while providing superior customer service.
- Assisted in loading finished goods onto delivery vehicles as required.
- Collaborated with team members to complete tasks efficiently and accurately.
Retail Sales Associate
Once Upon A Child Franchise
Cincinnati, OH
03.2016 - 11.2020
- Demonstrated product features to customers.
- Handled customer complaints in a professional manner.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Operated point-of-sale systems accurately to process payments from customers.
- Inspected purchased items for defects before handing them over to customers.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Assisted customers with finding the right product for their needs.
- Stocked shelves with merchandise according to company standards.
- Processed returned merchandise according to company policies.
- Greeted customers upon entering the store and provided assistance.
- Offered suggestions for additional items that may be of interest to customers.
- Organized displays to attract customers and promote sales.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Completed transactions in an efficient manner while providing excellent customer service.
- Tracked inventory levels throughout the day and restocked items as needed.
Education
High School Diploma -
Norwood High School
Cincinnati, OH06-2002
Skills
- 25 years of customer service
- First Aid
- Financial Solutions Support
- Crisis Management
Timeline
Financial Solutions Specialist
First Commonwealth Bank Corporation
10.2024 - Current
911 Call Taking
City Of Cincinnati
01.2024 - 08.2024
Warehouse Associate
Gabe's Department Store
10.2021 - 12.2023
Retail Sales Associate
Once Upon A Child Franchise
03.2016 - 11.2020
High School Diploma -
Norwood High School