Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
References
Timeline
Generic

Brenda Enid Lopez Arroyo

De Pere

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

True North Shell
De Pere
03.2024 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Poppac Institute
Ponce, P.R.

Some College (No Degree) - Technically Respiratory

Poppac
Ponce , P.R.

Skills

  • Customer service
  • Conflict resolution
  • Product knowledge
  • Team collaboration
  • Process improvement
  • Effective communication
  • Problem solving
  • Attention to detail
  • Active listening
  • Adaptability
  • Problem-solving
  • Decision-making
  • Quality assurance controls
  • Call center experience
  • Creative problem solving
  • Project management
  • High-energy

Languages

English
Native/ Bilingual

Certification

  • Twice select as Team Member of the Quarter

Accomplishments

  • Yes Several in my 18 years of serves as a Sargent

References

References available upon request.

Timeline

Customer Service Representative

True North Shell
03.2024 - Current

Poppac Institute

Some College (No Degree) - Technically Respiratory

Poppac
Brenda Enid Lopez Arroyo