Summary
Overview
Work History
Education
Languages
Websites
Timeline
Generic

Brenda H. Fernandez

San Diego,CA

Summary

Customer Services with background in diverse industries. Strong in maintaining high customer satisfaction rates and adept at conflict resolution, ensuring swift resolution of customer inquiries or complaints. Demonstrated ability to build relationships and foster a positive work environment. Impact made includes improved efficiency in complaint handling processes, leading to increased overall customer satisfaction.

Overview

6
6
years of professional experience

Work History

Collection Maintenance

McHenry Library
Santa Cruz, CA
09.2018 - 06.2024

I ensured that the library's physical collection was easily accessible and kept in good condition for students, researchers, and professors.

  • Customer service. Fulfilled customer requests and made sure customers were satisfied.
  • Organization. Ensured the library system ran smoothly by collecting misplaced books, sorting them, and re-shelving them.
  • Maintenance. Created a clean, functional environment through attention to detail around housekeeping and ensuring books were presentable and organized.
  • Problem solving. Supported library system changes in book organization by ensuring that the shifting of books was done promptly and within the constraints of the physical space.
  • Ownership. Executed on leadership goals, such as reorganizing entire sections of the library, with little to no supervision.

Sales Cast Member and Trainer

Disney College Program
Orlando, FL
05.2022 - 09.2022

I was responsible for creating a magical experience for guests through smiles, a positive attitude, and quick problem-solving skills.

  • Management. Completed a course to be able to train new cast members on procedures, policies, and safety regulations.
  • Leadership. Trained new cast members to become proficient in sales processes, including using the cash register, POS systems, restocking, and fulfilling orders. Maintained costume by laundering regularly and followed set appearance requirements.
  • Customer service. Greeted guests with a friendly smile and engaged in conversation to ensure they had an enjoyable experience. Ensuring all guests were happy, well taken care of, and had their problems resolved in a timely manner. Interacted with guests to entertain and create fun atmosphere.
  • Safety. Ensured hazards from fallen merchandise were cleared quickly, so guests were safe and could continue to enjoy their shopping experience. Ensured all areas of the theater were clean and presentable according to company standards. Organized, stocked and replenished merchandise following set standards.

Prep Cook

Mary's Gourmet Salads
La Jolla, CA
03.2021 - 09.2021

I was responsible for customer service, including leading and prepping food for the front of house operations.

  • Customer service. Prepared customer orders quickly and efficiently. Ensured customers were left satisfied with their experience.
  • Autonomy. Trusted to lead the front-of-house operations alone, fulfilling orders coming in-person and online.
  • Efficiency. Communicated with both front and back of house staff to ensure items were always stocked and processed correctly.
  • Time management. Maintained the front of house area clean in a very fast-paced environment.

Sortation Associate and Trainer

Amazon
San Diego, CA
11.2019 - 11.2020

I worked efficiently while maintaining safety protocols.

  • Leadership. Trained new employees on all order fulfillment processes.
  • Efficiency. Ensured efficient operations by quickly scanning items, while maintaining accurate order fulfillment.
  • Organization. Maintained accuracy and speed in sorting packages according to size, weight, and destination. So that the delivery driver can load the orders quickly.
  • Problem solving. Troubleshooting order fulfillment tools in a prompt manner, within a short period of time.
  • Safety. Always aware of surroundings and alert to any potential safety hazards in the warehouse.

Education

Bachelor of Arts - Anthropology

University of California, Santa Cruz
Santa Cruz, CA
09-2024

Associate of Arts - Anthropology

Oxnard College
Oxnard, CA
06-2018

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Sales Cast Member and Trainer

Disney College Program
05.2022 - 09.2022

Prep Cook

Mary's Gourmet Salads
03.2021 - 09.2021

Sortation Associate and Trainer

Amazon
11.2019 - 11.2020

Collection Maintenance

McHenry Library
09.2018 - 06.2024

Bachelor of Arts - Anthropology

University of California, Santa Cruz

Associate of Arts - Anthropology

Oxnard College
Brenda H. Fernandez