Brenda Kay Taylor
Douglasville,GA
Summary
BA in Political Science, graduated with Honors. All coursework complete for MPA in Public Administration. (need exit paper to graduate.)
High performing professional with expertise in traditional and modern research methodologies. Skilled in providing strategic solutions and assessing project performance.
Hands-on experience completing a wide range of research projects and translating the results into compelling presentations and reports.
Outgoing, creative, hands-on professional bringing valuable relationship building skills, ensuring optimal quality and results for required outcomes and events.
Excellent communication skills, written and verbal. Strong work ethic and desire to deliver the highest level result for every project.
Overview
20
20
years of professional experience
Work History
Customer Success Consultant
StaplesAdvantage.com
01.2018 - Current
- Deliver outstanding service for a large book of business with 42 customers ranging from $1.5 million to $35 million. Work directly with the key stakeholders at each company to ensure procurement goals and account maintenance needs are met in a timely and efficient fashion.
- Research issues and deliverables, document both and deliver outstanding service to clients to maintain and extend relationship for future business opportunities.
- Improve client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Liaise with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborate with cross-functional teams within my own company to successfully deliver comprehensive solutions for clients.
Project Manager
StaplesAdvantage.com
06.2014 - 07.2017
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Interviewed stakeholders to elicit content and deliverables for software enhancement project. Documented findings in Jira software.
- Managed timetables and deliverables for testing of new enhancements. Assigned testers based on product knowledge and user function. Met project deadlines without sacrificing project quality or objectives.
- Established effective communication among team members for enhanced collaboration and successful project completion.
National RFP Manager
StaplesAdvantage.com
01.2010 - 01.2014
- Established protocols and road maps for how the newly established national RFP team would complete its objectives. The team was tasked with delivering responses for all million dollar plus RFPs on behalf of business development.
- All RFPs had to meet legal and contractual guidelines and be delivered in advance of deadlines.
- Trained the RFP team on research methods and building a library of approved responses.
- Successfully delivered multiple winning responses, with a win rate of 90%.
Administrative Manager
StaplesAdvantage.com
04.2004 - 12.2009
- Reported to Regional Vice President. Provided research, created reports and high level presentations on behalf of Regional Vice President.
- Analyzed and established administrative workflow processes for the region, monitored daily productivity, and implemented training programs to improve overall performance of personnel.
- Recruited, hired and trained staff. Began with staff of 14 across 8 states; ultimately managed a staff of 22 across 18 states.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
Education
Public Administration
University of West Georgia
Carrollton, GABachelor of Arts - Political Science
University of West Georgia
Carrollton, GA 06.1996
Skills
- Excellent research and documentation skill set Outstanding ability to translate data and research into compelling presentations
- Proven ability to build and maintain successful relationships and manage events and professional collaborations
- Recognized ability to deliver high level research and project analysis, evaluation, and leadership
- Skilled in MS Office
Timeline
Customer Success Consultant
StaplesAdvantage.com
01.2018 - Current
Project Manager
StaplesAdvantage.com
06.2014 - 07.2017
National RFP Manager
StaplesAdvantage.com
01.2010 - 01.2014
Administrative Manager
StaplesAdvantage.com
04.2004 - 12.2009
Public Administration
University of West Georgia
Bachelor of Arts - Political Science
University of West Georgia
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