Sahiti Bondelepati

- Orchestrated inclusive and accessible video content to enhance awareness of visual interpreting services, demonstrating commitment to customer-centric solutions
- Represented the organization at accessibility events, showcasing product features and troubleshooting for prospective partners, resulting in increased lead generation and customer acquisition
- Crafted compelling newsletter content highlighting growth metrics, company achievements, and customer success stories, fostering stronger relationships with existing and prospective partners

• Hosted customer spotlight Interviews, publishing short and long form video content, newsletters, social media, and other communication material related to branding activities.
• Onboarded local investors and executives to build brand trust and maintain channel of communication to the executive team.
• Demonstrated thought leadership and brand representation by presenting in industry seminars and pitching the product to large audiences.
• Attended talks, networking events, and conferences to network with potential clients and partners, attracting new clientele.
• Collaborated with lead designer to create logos, visuals, and all assets for branding purposes.

• Facilitated, onboarded, and nurtured relationships with customers and their small businesses to promote product utility and solutions.
• Assisted customers throughout their user journey and product experience with white glove service.
• Analyzed customer feedback to identify areas for improvement in products and services offered.
• Maintained open and ongoing communication with clients to meet needs and expectations.

• Managed and executed a comprehensive social media editorial calendar, resulting in regular and effective customer education on the product and relevant developments in the tech industry
• Authored and published both creative and informative/ educational articles on a weekly basis, covering topics such as product roadmap updates, team events, narratives, and advancements in technology and AI
• Led successful customer onboarding and engagement events, fostering a strong sense of community and improving customer retention
• Set up and managed a Discord server, proficient in the management of gaming communities, roles, permissions, channels, and members, resulting in a well-organized and efficient platform for customer engagement and communication.

• Oversaw all US customer account management, including negotiating contracts and subscription plans to find suitable solutions and improve profit margins
• Conducted extensive research to identify and implement customizable CRM solutions for non-profit charities, resulting in improved organizational efficiency and mission alignment
• Developed and fostered long-term, mutually beneficial B2B relationships, resulting in increased revenue and growth opportunities.

• Managed a team of call center sales agents in making strategic cold calls to customers on a daily basis to exceed monthly sales objectives
• Built campaigns using Salesforce CRM journey builders to maximize repeated client engagement through crafted and well-timed communications
• Demonstrated expertise in market segmentation, resulting in the ability to effectively address the unique needs and pain points of each individual customer group
• Developed and implemented tailored internal solutions using a combination of hardware technology and software processes, resulting in a significant increase in the productivity of the sales team's cold call efforts
• Trained existing contractors to provide service to new clients, to eliminate previous call center, maximizing budget resources in the process.

• Responsible for lead generation and conversion via daily cold calls, generating over 100 new customer subscriptions within first month for an increase in revenue
• Oversaw all customer account management, including negotiating promotional deals and subscription plans to find suitable solutions and improve profit margins
• Worked with Marketing Manager and Communication Strategist to develop and implement communication strategies that included media outreach, social media content creation and all other digital content.
• Acquired and maintained detailed knowledge of Aira’s policies, principles and brand style to produce high-quality marketing content published in press releases, blog posts and informative articles.