Summary
Overview
Work History
Education
Skills
Certification
Extra-curricular/charities
Accomplishments
Timeline
Generic
Brenda L. Croudy

Brenda L. Croudy

S. Pasadena,FL

Summary

Dynamic Operations Manager at FedEx with expertise in employee training and development, driving substantial improvements in customer satisfaction. Proven ability to optimize multi-station operations through effective performance reporting and critical thinking. Successfully led initiatives that enhanced operational efficiency and promoted robust team collaboration, significantly elevating service delivery metrics.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Service Assurance Agent

FedEx
07.2004 - 10.2016
  • Created comprehensive reports showcasing results and recommending improvement strategies.
  • Collaborated with leadership to align organizational goals.
  • Supported management during audits to assess compliance issues.
  • Oversaw contracts and invoices for audit compliance.
  • Coordinated asset retention strategy for multiple sites.
  • Managed daily operations of facilities.

Courier

FedEx
10.1994 - 07.2004
  • Courier Coach.
  • Managed parcel delivery by utilizing effective time-management strategies.
  • Responded promptly to customer inquiries, enhancing business relationships.
  • Generated delivery schedules to enhance operational efficiency.
  • Secured items effectively to prevent loss and damage during transportation.
  • Cultivated strong connections with dispatchers, management, and peers by fostering open communication.

Operations Manager

FedEx
10.2016 - Current
  • Conducted FRO/FORGE training sessions across various locations and districts.
  • Direct operational functions, including budgeting, forecasting, planning, and productivity optimization.
  • Complete audits on time ensuring accuracy and compliance.
  • Managed station oversight and reporting during Senior Manager's absence.
  • Aligned schedules and budget plans through regular benchmarking with engineering teams utilizing tools.
  • Applied QDM principles to enhance customer satisfaction and streamline operations.
  • Tampa Market Audit Team.
  • Developed and led training for management when MobileManager was deployed for the SFL district.
  • Nauto, V-Track, RYDE, SenseAware, and Champion Corp lead for the CFL District.
  • Executed performance evaluations to deliver constructive feedback and drive employee motivation.
  • Ensured protection of company assets through rigorous enforcement of security policies.
  • Enhanced workplace morale through development of employee recognition initiatives.
  • Worked alongside sales team to build mutual relationships with customers.
  • Performed detailed analysis of engineering components to ensure functional effectiveness.
  • Utilized software tools for creating route specifications.
  • Evaluated progress of staff and communicated insights for goal achievement.
  • Conducted regular inspections to maintain secure operational conditions.
  • Oversaw recruitment, selection, and onboarding processes.
  • Addressed customer complaints quickly and maintained high standards of customer satisfaction.
  • Tracked performance using KPIs and metrics.

Education

Some College (No Degree) - General Studies

St. Petersburg College
St. Petersburg, FL

Skills

  • Goal-oriented professional
  • Customer service excellence
  • Workforce training facilitation
  • Thorough quality assurance
  • Collaborative team development
  • Critical thinking
  • Proficient in Microsoft Office
  • Thriving in high-pressure environments
  • Supervision of multi-site operations
  • Performance metrics reporting
  • Training development
  • Effective communication

Certification

QDM Expert - March 2016

CSS Specialist- Current

DG Specialist - Current

Environmental Manager - Current

Extra-curricular/charities

  • FedEx Family House
  • Operation Honor Flight
  • Salvation Army

Accomplishments

  • Five Star Award- 2024

Timeline

Operations Manager

FedEx
10.2016 - Current

Service Assurance Agent

FedEx
07.2004 - 10.2016

Courier

FedEx
10.1994 - 07.2004

Some College (No Degree) - General Studies

St. Petersburg College

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Brenda L. Croudy