Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

BRENDA LEE RIVAS

Round Rock,TX

Summary

Service-focused Customer service bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.

Overview

4
4
years of professional experience
2
2
Certification

Work History

Barks a Lot Pet Resort

Kennel Technician
Round Rock , TX
11.2021 - Current


  • Duties consists of running the front desk, handle incoming/outgoing phone calls, problem solving, setting up appointments, as well as face-to-face interactions with customers.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
  • Kept cages, kennels, play yards and grooming areas neat and clean.
  • Handled administrative work such as answering telephones and scheduling appointments for visits.

Warehouse Associate

Amazon
Round Rock, TX
01.2021 - 04.2022


  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Shipped material and performed boxing, packing, labeling and preparation of related documents.

Sales Associate

One Love Tattoos
Georgetown , TX
07.2021 - 11.2021
  • Collaborated in team-based environment to maximize customer satisfaction with services.
  • Helped customers complete purchases, locate items and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered questions about store policies and addressed customer concerns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Helped customers navigate choices between services with support for questions such as terms, pricing and availability.

Warehouse Associate Team Lead

Amazon
Round Rock, TX
03.2021 - 06.2021
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.

Cashier

Cinemark
Austin, TX
02.2019 - 03.2021
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Education

diploma - computer tech

Hays High School

Skills

  • Productivity and Time Management
  • Customer Service
  • Communication and Interpersonal Skills
  • Multitasking and Prioritization
  • Adaptable and Flexible
  • Microsoft Office
  • Checklists and Recordkeeping

Additional Information

  • List your strengths relevant for the role you’re applying for , List one of your strengths List one of your strengths List one of your strengths List one of your strengths

Certification

  • TABC, Statefoodsafety- 2021
  • Food handlers essential course, Statefoodsafety - 2021

Timeline

Barks a Lot Pet Resort

Kennel Technician
11.2021 - Current

Sales Associate

One Love Tattoos
07.2021 - 11.2021

Warehouse Associate Team Lead

Amazon
03.2021 - 06.2021

Warehouse Associate

Amazon
01.2021 - 04.2022

Cashier

Cinemark
02.2019 - 03.2021

diploma - computer tech

Hays High School

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BRENDA LEE RIVAS