Brenda Lesley Pascual Alejo
Citrus Heights,CA
Summary
Proven track record in enhancing operational efficiency and customer satisfaction, notably at Northern California Fertility Medical Center. Skilled in data entry and critical thinking, I've adeptly managed sensitive information and improved service delivery. My approach has consistently fostered positive outcomes, achieving high levels of client and patient care excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Northern California Fertility Medical Center
2024.03 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Reduced turnaround time for completed medical records by consistently monitoring workload distribution among scribes.
- Enhanced patient care by implementing specialized nursing techniques and maintaining accurate medical records.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Beauty Advisor/Task Associate
Ulta Beauty
2022.08 - Current
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Care Partner
Carlton Senior Living
2022.12 - 2023.10
- Served as an advocate for patients'' rights, upholding ethical standards in all aspects of care provision.
- Monitored vital signs and reported any abnormalities to medical staff for prompt attention and treatment.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Enhanced patient comfort by providing personalized care and support throughout their stay.
Certified Trainer
Raising Cane's
2021.11 - 2022.11
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
Front of House Employee
Panda Espress
2021.04 - 2021.11
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Education
Certificate - Medical Assitant
Carrington College
Sacramento, CA09.2024
High School Diploma -
Antelope High School
Antelope, CA06.2022
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Critical Thinking
- Documentation and Recordkeeping
Certification
- Basic Life Support Certificate (BLS)
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Northern California Fertility Medical Center
2024.03 - Current
Care Partner
Carlton Senior Living
2022.12 - 2023.10
Beauty Advisor/Task Associate
Ulta Beauty
2022.08 - Current
Certified Trainer
Raising Cane's
2021.11 - 2022.11
Front of House Employee
Panda Espress
2021.04 - 2021.11
Certificate - Medical Assitant
Carrington College
High School Diploma -
Antelope High School
- Basic Life Support Certificate (BLS)
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