Brendaliz Taylor
Parkville,Missouri
Summary
Bilingual professional with extensive experience in organization, coordination, and customer service. Established proficiency in aviation security, managing passenger screenings, and baggage checks while ensuring compliance with federal regulations. Facilitating effective communication that results in improved security protocols, and enriched passenger experiences.
Overview
22
22
years of professional experience
Work History
Bartender/Server
Great Wolf Lodge
Kansas City, KS
05.2024 - Current
- Maintain and organize the bar area to provide.
- Welcome clients with an energetic and friendly manner to ensure a high level of customer satisfaction.
Healthcare Coordinator
Pacific Dental Services
Kansas City, MO
02.2022 - 02.2024
- Coordinate patient benefits and prepare financial estimates utilizing Epic software.
- Present patients with available treatment plans and financial arrangements.
- Multitask various office duties, such as: support Dr.’s back office needs, check-ins, check-outs and phone calls.
- Maintain the flow of office operations in order to create a positive customer experience.
- Prepare future operations by scheduling appointments, verifying patients insurance coverage and coordinating with Dr.’s schedules.
Transportation Security Officer (TSO)
Transportation Security Administration
Houston, TX
10.2006 - 11.2021
- Engage in threat mitigation activities to protect aviation and other transportation modes.
- Perform all security functions related to the screening of people, property, and cargo through the use and application of procedures, techniques and technology.
- Operate various equipment including but not limited to: Walk-Through and Hand-Held Metal Detectors, Explosive Detection System, Explosive Trace Detection Systems and X-Ray.
- Independently make decisions by using the available intelligence, critical thinking experience, observation, and passenger engagement.
- Produce documents, incident reports and complete pertinent training.
- Perform undercover assignments under the supervision of TSA K-9 handlers.
Flight Coordinator
Flying Foods Group
Newark, NJ
01.2004 - 01.2006
- Authenticate daily operational data of aircraft configuration, account information and timelines.
- Plan and organized the catering of meals and equipment for aircrafts of long distance flights with an average of 500 passengers, totaling an average 1,500 meals cater per flight.
- Collaborate with multiple departments to ensure flight equipment and food met airline requirements. Recognize and evaluate the need for adjustments.
- Follow HACCP guidelines for food handling.
- Maintain excellent customer relations and communication with airline and flight crew.
Education
General Education -
Lone Star College
Houston, TXHigh School GED -
Middlesex College
Perth Amboy, NJSkills
- Attention to detail
- Baggage screening
- Threat assessment
- Surveillance techniques
- Spanish fluency
- Security operations
- Pat-down procedures
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Bartender/Server
Great Wolf Lodge
05.2024 - Current
Healthcare Coordinator
Pacific Dental Services
02.2022 - 02.2024
Transportation Security Officer (TSO)
Transportation Security Administration
10.2006 - 11.2021
Flight Coordinator
Flying Foods Group
01.2004 - 01.2006
General Education -
Lone Star College
High School GED -
Middlesex College
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