Hailey Twombly
Summary
Experienced hospitality professional with extensive experience, excelling in customer service and conflict resolution. Proven ability to enhance guest satisfaction through detailed menu knowledge and effective communication. Recognized for leadership in training staff and optimizing workflows, ensuring seamless operations in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Bartender/server
Beautiful South
Charleston, SC
03.2026 - Current
- Crafted and delivered diverse alcoholic and non-alcoholic beverages.
- Cultivated welcoming atmosphere in bar area through guest interactions.
- Resolved customer complaints professionally, enhancing guest satisfaction.
- Guided guests in understanding southern Chinese cuisine and flavor profiles, aligning recommendations with individual preferences..
Cocktail Server
The Dewberry Hotel
Charleston, South Carolina
08.2025 - 03.2026
- Delivered cocktails and beverages efficiently during high-volume events.
- Upsold specialty cocktails and promotions to enhance guest experience.
- Provided exceptional service to guests in a luxury hotel setting.
- Assisted guests with menu selections and drink recommendations.
- Collaborated with bartenders to ensure timely beverage service.
Server, Bartender
Morton's Steakhouse
Charlotte, NC
09.2024 - 07.2025
- Guided guests in menu selections and provided detailed information on food offerings to improve satisfaction.
- Addressed guest inquiries and complaints promptly and professionally to ensure a positive dining experience.
- Maintained cleanliness and organization of dining area to enhance guest experience during service shifts.
- Operated POS terminals for order input, bill splitting, and total calculation.
Server, Bartender
Epic Chophouse
Fort Mill, SC
05.2022 - 09.2024
- Delivered exceptional customer service strategies in high-volume 300-cover restaurant, ensuring guest satisfaction.
- Provided excellent customer service in a high-end dining environment.
- Enhanced guest service by expanding knowledge of wine and bourbon selections, elevating overall dining experiences.
- Managed food and drink orders with attention to detail and accuracy.
- Collaborated with kitchen staff to ensure timely meal delivery.
Server
Alodias
Columbia, SC
02.2021 - 05.2022
- Facilitated slower-paced service to encourage customer conversations while effectively managing meal delivery, wine service, and bar knowledge.
- Acquired new serving techniques in fine dining to enhance overall guest experience.
Server
1801 Grille
Columbia, SC
05.2019 - 02.2021
- Honed communication skills with customers and coworkers to enhance service quality.
- Built approachable, friendly, and professional relationships with customers, fostering loyalty and repeat business.
Key manager
1801 Grille
Columbia, SC
09.2020 - 2021
- Managed daily operations, ensuring seamless restaurant functionality and optimal customer experiences.
- Trained and supervised staff to improve customer service skills, resulting in enhanced guest satisfaction.
- Acquired comprehensive understanding of restaurant operations through hands-on experience in various roles, contributing to effective team collaboration.
Education
Associates degree - Radiologic Technology
York Technical College
Fort Mill, SC07-2026
Associates degree - Paralegal Studies
Midlands Technical College
Columbia, SC12-2020
Skills
- Customer support
- Attention to detail
- Time management
- Workflow efficiency
- Interpersonal communication
- Conflict resolution
- Team collaboration
- Strong computer skills
- Detail-oriented and organized
- Positive demeanor
- Professional conduct
- adaptable learning approach
Timeline
Bartender/server
Beautiful South
03.2026 - Current
Cocktail Server
The Dewberry Hotel
08.2025 - 03.2026
Server, Bartender
Morton's Steakhouse
09.2024 - 07.2025
Server, Bartender
Epic Chophouse
05.2022 - 09.2024
Server
Alodias
02.2021 - 05.2022
Key manager
1801 Grille
09.2020 - 2021
Server
1801 Grille
05.2019 - 02.2021
Associates degree - Radiologic Technology
York Technical College
Associates degree - Paralegal Studies
Midlands Technical College