Brendalynn Jackson
Royse City
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Aetna, A CVS Health
11.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Billing and coding
Front Office Manager
The Child And Family Guidance Center
11.2016 - 11.2018
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Coached employees through day-to-day work and complex problems.
- Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
- Developed and enforced front office policies that ensured consistent and high-quality guest experience.
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
Apartment Leasing Consultant
Deerfield Apartments And Townhomes
08.2013 - 09.2015
- Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
- Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Increased apartment occupancy rates by conducting engaging property tours and addressing prospective tenants'' concerns.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Coordinated move-in schedules to minimize disruption for existing residents while maximizing unit availability for new tenants.
Education
Medical Assistant - Medical Assisting
PCI Health Training Center - Richardson
Richardson, TX01.2025
High School Diploma -
Dallas High School
Dallas, TX06.2010
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Complaint Handling
- Dispute Resolution
- Customer Education
Certification
- MCAS - Microsoft Certified Application Specialist
- ACE - Adobe Certified Expert, Photoshop
Languages
French
Full Professional
Timeline
Customer Service Representative
Aetna, A CVS Health
11.2018 - Current
Front Office Manager
The Child And Family Guidance Center
11.2016 - 11.2018
Apartment Leasing Consultant
Deerfield Apartments And Townhomes
08.2013 - 09.2015
Medical Assistant - Medical Assisting
PCI Health Training Center - Richardson
High School Diploma -
Dallas High School
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