Brenda M Ibarra Martinez

• Supervised team members to ensure efficient service delivery and adherence to operational standards.
• Trained new employees on company policies, customer service protocols, and food safety procedures.
• Implemented process improvements that enhanced team productivity and reduced service times.
• Exceptional customer service
• Customer complaints calls/ ERQA/ Food quality/Community Board
• Cash handling/ OT

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Helped with planning schedules and delegating assignments to meet coverage and service demands.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of customer preferences.

Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Monitored security and handled incidents calmly.

Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

Exceeded sales goals.

Increasing sales revenues by prompting complementary products and educating customers about store promotions.

• Supervised team of cashiers, ensuring adherence to operational standards and customer service excellence.
• Trained new staff on register operation, product knowledge, and customer interaction protocols.
• Managed daily cash reconciliation, maintaining accuracy and resolving discrepancies efficiently.
• Enhanced workflow processes by implementing best practices for transaction handling and inventory management
• Ice cream and cookies manufacturing processes
• Opening and closing the store
• Receiving truck orders/ Calls