Brenda M. Marquez
Houston,Texas
Summary
Dynamic, results-oriented professional with a strong entrepreneurial spirit and a strategic vision for continuous improvement. Expertise in leveraging technological tools for data collection and analysis, along with a keen interest in developing innovative marketing strategies and impactful advertising campaigns. Proven ability to coordinate administrative tasks while maintaining an organized office environment, enhancing overall efficiency and supporting team operations. Recognized for effective communication skills and adept multitasking capabilities, successfully addressing diverse administrative needs in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Administrative Assistant of Executive Director
Brentwood Community Foundation
13033 Landmark St. Houston, TX 77045
02.2024 - Current
- Facilitated preparation of grant applications and coordinated assembly of proposal packages for submission.
- Drafted and formatted official documentation and agendas to ensure clarity and compliance.
- Developed and implemented filing systems while coordinating executive correspondence to ensure effective communication.
- Monitor timesheets, vacation requests, and supply purchasing.
- Collaborated on fundraising initiatives while maintaining detailed oversight of budget tracking activities.
- Assisted in generating financial statements. Collaborated with team members to ensure accurate financial reporting.
- Maintained meticulous records of financial transactions through QuickBooks and additional accounting platforms.
Computer Teacher (Volunteer)
Brentwood Community Foundation
13033 Landmark St. Houston, TX 77045
10.2024 - Current
- Developed engaging lesson plans to enhance student understanding of computer science concepts.
- Integrated technology tools to facilitate interactive learning experiences in the classroom.
- Mentored students on coding and software applications, fostering problem-solving skills.
- Created presentations and activities for the class as well as help material.
- Collaborated with colleagues to improve curriculum materials and instructional strategies.
Bilingual Customer Service Agent
AT&T Loyalty Department, Teleperformance
Mexico City
10.2022 - 11.2023
- Assisted U.S.-based customers with service issues, retention, and account management.
- Resolved complaints and provided personalized solutions to improve customer satisfaction.
- Processed payments, applied credits, promotions, and service adjustments.
- Managed cancellations, retention cases, and product sales.
- Documented customer interactions and processed service requests.
Sales Analyst
Distributor Orimar Telcel
Mexico City
08.2021 - 09.2022
- Provided comprehensive administrative and analytical support to optimize sales management processes.
- Executed thorough analysis of commercial performance and competitor metrics.
- Evaluated promoter attendance and branch activity to enhance operational efficiency.
- Maintained accurate inventory records for device chips and sales packages to ensure operational efficiency.
- Facilitated technical support and device activation for promoters.
Administrative Assistant
Interdisciplinary Professional Unit of Biotechnology, School Environmental Commission
Mexico City
02.2021 - 07.2021
- Facilitated administrative operations to enhance organizational efficiency.
- Developed promotional materials, including posters, brochures, and flyers, to enhance visibility of environmental campaigns.
- Crafted detailed proposal for pollinator garden aimed at improving ecological diversity in Upibi's green areas.
- Evaluated and compared nursery options to secure competitive quotations for garden project materials.
- Assisted in standardizing designs for work plans. Supported organization of environmental committee meetings. Collaborated with team members to enhance project alignment.
Education
Bachelor's Degree - Industrial Administration
National Polytechnic Institute
Mexico, ME12-2021
Skills
- Process Management
- Teamwork
- Strategic Management
- Sense of responsibility
- Proactive
- Self-taught
- Data entry
- Computer skills
LANGUAGES:
Spanish
Native or Bilingual
English
Full Professional
DETAILS
- Date of birth: 16/04/1999
- Age: 24
- Address: 10777 Richmond Ave. APT 612
- Country / State: Houston, Texas
- ZIPCODE: 77042
Timeline
Computer Teacher (Volunteer)
Brentwood Community Foundation
10.2024 - Current
Administrative Assistant of Executive Director
Brentwood Community Foundation
02.2024 - Current
Bilingual Customer Service Agent
AT&T Loyalty Department, Teleperformance
10.2022 - 11.2023
Sales Analyst
Distributor Orimar Telcel
08.2021 - 09.2022
Administrative Assistant
Interdisciplinary Professional Unit of Biotechnology, School Environmental Commission
02.2021 - 07.2021
Bachelor's Degree - Industrial Administration
National Polytechnic Institute