Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Brendan Albert

Lincoln,MA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience

Work History

Assistant Director

Brasco And Sons
04.2022 - Current
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Trained and mentored new employees on industry practices and business operations.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Created and updated records and files to maintain document compliance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules, and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Shift Manager

Dunkin' Donuts
03.2021 - 08.2021
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Excelled in every store position and regularly backed up front-line staff.
  • Exercised composure under pressure and in escalated customer service scenarios.

Education

BBA - Finance/Accounting

Marist College
Poughkeepsie, NY
05.2025

High School Diploma -

Lexington High School
Lexington, MA
05.2020

Skills

  • Strategic Planning
  • Data Analysis
  • Operations Management
  • Grant Proposals
  • Consulting
  • Financial Management
  • Business Development
  • Project Management
  • Business Planning
  • Negotiation

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Assistant Director

Brasco And Sons
04.2022 - Current

Shift Manager

Dunkin' Donuts
03.2021 - 08.2021

BBA - Finance/Accounting

Marist College

High School Diploma -

Lexington High School

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Brendan Albert