Brendan Albert
Portland,CT
Summary
Security Officer with a track record of de-escalating high-tension situations and ensuring safety at Middlesex Health. Skilled in conflict de-escalation and report writing, demonstrating critical thinking and problem-solving under stress. Certified in security measures, including MOAB, OC spray, handcuffs, and baton. Contributes to a secure environment by efficiently managing emergencies and maintaining vigilant surveillance. Charge officer trained to run a shift of officers when a security supervisor is not scheduled.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Officer
Middlesex Health
02.2024 - Current
- De-escalated agitated patients or visitors to prevent injury to themselves or other employees.
- Went hands-on with combative patients to place them in restraints for the safety of others.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle and by foot.
- Wrote detailed reports on workplace violence, property damage, theft, presence of unauthorized persons and unusual incidences.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Golf Course Attendant
Portland Golf Course
05.2021 - Current
- Greeted golf course guests and shared information on course conditions, rules and gameplay.
- Reduced wait times and improved flow of play by effectively communicating with players and managing start times.
- Fostered culture of safety and compliance, regularly checking and enforcing rules and regulations on course.
- Handled various administrative tasks within the pro shop, such as answering phone calls and taking messages.
- Facilitated smooth operations during peak hours by efficiently managing tee time reservations and maintaining effective communication between guests and staff.
Education
Bachelor of Arts - Criminology
Eastern Connecticut State University
Willimantic, CT05.2023
Skills
- Report Writing
- Conflict De-Escalation
- Extremely Motivated
- Interpersonal Communication
- Team Player
- Great Listener
Certification
- Security Guard Card
- MOAB Certified
- Handcuff Certified
- OC Spray Certified
- Baton Certified
- Charge Officer Trained
Timeline
Security Officer
Middlesex Health
02.2024 - Current
Golf Course Attendant
Portland Golf Course
05.2021 - Current
Bachelor of Arts - Criminology
Eastern Connecticut State University
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