Brendan B. Griner
Pooler,GA
Summary
My goal is to embark on a new career path in which I can utilize my years of experience driving forklifts and providing outstanding customer service to customers in need of home improvement solutions, in order to grow into an integral associate with Costco.
Overview
19
19
years of professional experience
Work History
Customer Service Associate – Garden, Freight, Hardware, Paint, and Millwork Departments
The Home Depot
02.2015 - Current
- - Operated a wide range of forklifts, on a daily basis, in order to unload deliveries, place items into customers’ vehicles, and retrieve items from overhead storage
- - Communicated vital delivery and shipping information to supervisors and members of store management
- - Verified sales numbers and inventory counts in order to ensure store inventory accuracy
- - Maintained orderly, clean, and well-stocked departments in order to ensure that the shelves remained full, so that customers could easily find the items they needed
- - Aided customers by answering questions regarding the tools needed for their home improvement and landscaping projects
- - Guided customers through the process of selecting the best tools suited for their home improvement needs
- - Recommended additional items, such as batteries, chargers, blades, and drill bits, in order to ensure that the customer was entirely prepared for their home improvement tasks
- - Addressed the concerns and questions of contractors and other construction professionals regarding the durability and reliability of specific power tools, by providing product information and specifications
Customer Service Associate – Paint Department
Lowe’s Home Improvement
02.2011 - 12.2014
- - Performed precise color matching techniques in order to ensure that customers were able to purchase the exact color and type of paint that they needed
- - Assisted customers in choosing aesthetically pleasant color choices
- - Instructed customers how to properly apply paint, primer, stains, urethanes, and various other coatings
- - Resolved customers' problems with specific products
- - Trained newly-hired employees by teaching them about the preparation and sale of paint
Sales Associate
Sherwin-Williams Paint Store
09.2007 - 12.2009
- - Coordinated the preparation and delivery of large orders of paint for commercial paint contractors
- - Sold large volumes of paint, along with a variety of paint-related products and accessories, to both homeowners and professional paint contractors
- - Facilitated the enrollment of contractors and other high-volume customers into credit accounts and rewards programs
- - Provided professional contractors and homeowners with knowledgeable information regarding their questions about the company’s products
- - Participated in the daily cleaning and maintenance of the store and the paint tinting machinery
Education
Bachelor of Science - Interior Design Curriculum
Georgia Southern University
Statesboro, Georgia12-2010
Art Curriculum
Armstrong Atlantic State University
Savannah, Georgia12-2009
Bachelor of Arts - Religion
The University of Georgia
Athens, Georgia05-2005
Core Curriculum
Armstrong Atlantic State University
Savannah, Georgia05-2003
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Product knowledge
- Stock replenishment
- Product and service solutions
Timeline
Customer Service Associate – Garden, Freight, Hardware, Paint, and Millwork Departments
The Home Depot
02.2015 - Current
Customer Service Associate – Paint Department
Lowe’s Home Improvement
02.2011 - 12.2014
Sales Associate
Sherwin-Williams Paint Store
09.2007 - 12.2009
Core Curriculum
Armstrong Atlantic State University
Bachelor of Arts - Religion
The University of Georgia
Art Curriculum
Armstrong Atlantic State University
Bachelor of Science - Interior Design Curriculum
Georgia Southern University