Brendan Brown
Altoona,United States
Summary
Driven Merchandising Manager with 3 years of experience in maximizing product sales and overseeing merchandise trends. Effective in overseeing day-to-day sales and inventory stock levels to determine purchasing needs. Expert in merchandise planning based on prior sales and trends to provide well-rounded selection of products sought by customers.
Professional with deep understanding of Midway and Arcade game operations and team dynamics. Skilled in overseeing staff, managing gameplay logistics, and ensuring smooth gaming experience. Known for strong leadership, adaptability, and focus on achieving and surpassing goals. Effective at fostering collaboration and maintaining high standards in fast-paced environment.
Overview
12
12
years of professional experience
Work History
Merchandising Manager
Palace Entertainment
12.2021 - 12.2024
- Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
- Collaborated with marketing department to develop effective advertising materials that showcased featured products attractively.
- Conducted the yearly training of over 100 Team Members, Leads, and Supervisors.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
- Negotiated pricing with vendors to achieve maximum profitability.
- Managed inventory levels effectively to minimize stock shortages and overstocks.
- Generated reports on purchasing activities to support management decisions.
- Managed seasonal transitions smoothly, minimizing disruptions while maintaining adequate stock levels.
- Maintained point of sale (POS) system by inputting accurate inventory information.
- Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
- Boosted customer satisfaction by analyzing customer data and optimizing product placement.
- Organized meetings for up to 20 staff members to discuss upcoming promotions, key strategies, and tasks.
Games Director
Adventurelands of America Inc
08.2018 - 12.2021
- Hired and trained a team of 100+ employees annually to staff and operate the Amusement Parks Games Department.
- Coordinated with other supervisors to share best practices, streamline processes, and promote a unified approach across all gaming departments.
- Spearheaded initiatives aimed at improving staff morale and overall job satisfaction, leading to reduced turnover rates among team members.
- Oversaw the maintenance and repair of gaming equipment to minimize downtime and ensure optimal performance for players.
- Managed cash handling procedures for both employees and customers while ensuring proper security measures were maintained throughout operations.
- Developed strong relationships with players and vendors, promoting loyalty and repeat business.
- Maximized revenue by closely monitoring game performance, identifying trends, and making data-driven adjustments as needed.
- Collaborated with other departments to ensure smooth operations during special events or promotions.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Trained, supervised and evaluated workers.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
Retail Supervisor
Adventurelands of America Inc
03.2017 - 08.2018
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
Games Supervisor
Adventurelands of America Inc
09.2013 - 03.2017
- Maximized revenue by closely monitoring game performance, identifying trends, and making data-driven adjustments as needed.
- Assisted in marketing efforts to attract new players, resulting in increased foot traffic and higher revenues.
- Improved overall profitability by effectively managing labor costs through efficient scheduling and employee productivity analysis.
- Collaborated with other departments to ensure smooth operations during special events or promotions.
Games Team Member
Adventurelands of America Inc
05.2013 - 09.2013
- Assisted in the setup and breakdown of game stations, ensuring efficient operations during peak hours.
- Managed cash transactions accurately, ensuring proper handling of currency during shifts.
- Demonstrated extensive knowledge of various games to provide expert guidance and recommendations to players.
- Maintained a clean and organized gaming area, ensuring a safe and enjoyable environment for guests.
Education
High School Diploma Equivalent -
Newton Senior High School
05.2014
Skills
- Cash Handling
- Employee Training
- Inventory Management
- Merchandise selection
- Vendor communications
- Customer service
- SOP enforcement
- Needs assessment
- Cost assessments
- Data collection
Accomplishments
- Collaborated with team of 20 in the development of a new Team Lead position for our park, allowing each retail venue to have a dedicated day to day overseer of stock, product placement, and staff without increasing our overall labor cost.
- Supervised team of 140 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved increased EBITDA through effectively implementing more efficient labor budgeting year over year.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Merchandising Manager
Palace Entertainment
12.2021 - 12.2024
Games Director
Adventurelands of America Inc
08.2018 - 12.2021
Retail Supervisor
Adventurelands of America Inc
03.2017 - 08.2018
Games Supervisor
Adventurelands of America Inc
09.2013 - 03.2017
Games Team Member
Adventurelands of America Inc
05.2013 - 09.2013
High School Diploma Equivalent -
Newton Senior High School
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