Brendan Dickinson

Handled first party property claims including: investigating, evaluating, estimating and negotiating to ensure optimal claim resolution for personal claims of moderate severity and complexity.

• Reduced claim resolution time with thorough investigations and efficient communication with policyholders
• Provided mentoring and coaching to new claim professionals
• Developed customized training materials to enhance the effectiveness of Claim Rep Trainees
• Enhanced customer satisfaction, addressing escalated concerns promptly and professionally

Department Manager of Frozen department, which generated $3.5 million dollars in annual revenue.

Responsibilities:

• Providing high quality customer service such as handling and solving customer complaints
• Maintain the department's budget including: weekly projection of sales; adjusting labor hours used based on sales projection; and utilizing maximum efficiency while scheduling employees
• Provide employees with performance evaluations
• Mentoring and training new employees
• Identifying lost revenue in the department and maximizing gross profit opportunities
• Ordering, inventory maintenance, and merchandising product for sales

• Mentored with the former Manager to learn the responsibilities of the Department Manager. Took the initiative to learn more responsibilities in the department and store
• For example, Receiver training and CGO programming
• Responsible for stocking the shelves in the department