Brendan Fair
West Bradford Township,PA
Summary
Results-driven IT Support Specialist specializing in critical troubleshooting and Active Directory management. Expertise in project execution and user satisfaction ensures impactful contributions to IT operations.
Overview
19
19
years of professional experience
Work History
IT Support Specialist
PPG / Whitford
Elverson, PA
11.2017 - Current
- Provisioned and deployed workstations using company standard imaging solutions and provided comprehensive Tier 2 & 3 troubleshooting for complex hardware and software disruptions.
- Resolved help desk tickets promptly, enhancing user satisfaction.
- Executed physical installation and rack-mounting of server and network equipment, ensuring optimal cable management.
- Performed critical initial diagnostics and troubleshooting to streamline escalations for specialized Network teams.
- Leveraged Active Directory for identity and access management (IAM), ensuring security compliance and streamlined user permissions.
- Founded a specialized Subject Matter Expert (SME) team to synchronize security protocols between IT Security and Infrastructure teams.
- Managed IT workstreams for a large-scale facility closure, overseeing secure data removal and equipment recovery.
- Maintained transparent, high-cadence reporting with executive leadership and remote sites regarding project milestones and multi-site travel schedules.
- Managed the IT procurement lifecycle for multiple locations, optimizing budget and maintaining computer hardware
Support Technician / Project Manager
Unifeyed Inc
West Chester, PA
05.2016 - 11.2017
- Served as the primary technical point of contact for clients throughout the software development life cycle ensuring project requirements aligned with customer's goals.
- Communicated project objectives and technical specifications to remote development teams, facilitating on-time delivery of web and application updates.
- Conducted rigorous user testing and bug tracking for new website and application builds, achieving high-performance standards before deployment.
Front End Manager
Acme Markets Inc
Westtown, PA
06.2007 - 10.2015
Education
Some College (No Degree) -
Penn State Brandywine
Media, PASome College (No Degree) - Information Technology
Delaware County Community College
Media, PASkills
- Tier 2 & 3 troubleshooting
- Active Directory management
- Remote assistance
- Server and Network installation
- ERP Experience (IFS & SAP)
- Tenable Platform Vulnerability Management
- PowerBi Experience
- Desire to learn and further certifications
Timeline
IT Support Specialist
PPG / Whitford
11.2017 - Current
Support Technician / Project Manager
Unifeyed Inc
05.2016 - 11.2017
Front End Manager
Acme Markets Inc
06.2007 - 10.2015
Some College (No Degree) -
Penn State Brandywine
Some College (No Degree) - Information Technology
Delaware County Community College