Brendan Flynn
Cleveland
Summary
Professional leader with focus on sales management, prepared to drive team success and deliver results. Skilled in customer service, inventory management, and sales strategies. Strong collaborator who adapts to changing needs, ensuring reliability and consistency. Known for effective leadership, problem-solving abilities, and fostering positive work environment.
Overview
17
17
years of professional experience
Work History
Assistant Parts and Service Director
Crestmont Hyundai
Brunswick, Ohio
03.2022 - Current
- Quality assurance monitoring Technical resource allocation Vehicle inspection
- Supported service technicians with resource allocation and job assignments.
- Monitored service quality standards and reported issues to management.
- Assigned tasks to technicians based on their skill level and experience.
- Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
Automotive Service Writer
Waikem Auto Group
Massillon, OH
12.2011 - 02.2022
- Prepared service orders and documented customer vehicle concerns.
- Called customers to schedule vehicle inspections, recall work and preventive maintenance.
- Courteously greeted customers and assisted with initiating service requests.
- Provided clear communication on service recommendations and pricing to clients.
Retail Sales Associate
Cellular Central
Dover, Ohio
05.2009 - 11.2011
- Educated customers about device features, plans, and promotions.
- Collaborated with team members to achieve daily sales goals.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assessed customer product needs and interests in order to best recommend suitable items.
Education
High School Diploma -
New Philadelphia High School
New Philadelphia, OH05.2007
Skills
- Service management
- Parts inventory control
- Customer complaint resolution
- Scheduling and planning
- Sales support
- Warranty administration
Timeline
Assistant Parts and Service Director
Crestmont Hyundai
03.2022 - Current
Automotive Service Writer
Waikem Auto Group
12.2011 - 02.2022
Retail Sales Associate
Cellular Central
05.2009 - 11.2011
High School Diploma -
New Philadelphia High School