Brendan J Fowler
WEST CHESTER,PA
Summary
Dynamic Account Manager with a proven track record at Visual Sound, Inc., excelling in client relationship management and issue resolution. Enhanced client satisfaction through strategic upselling and cross-selling initiatives, driving revenue growth. Skilled in fostering long-term partnerships while maintaining a goal-oriented approach to account development and customer service excellence.
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Account Manager
Visual Sound, Inc.
08.2006 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Enhanced client engagement through regular newsletters and updates on product developments and industry news.
Account Manager
JP Lilley
01.2005 - 08.2006
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
- Boosted client retention by developing and implementing comprehensive account management strategy.
Inside Account Executive
Silicon Mountain Memory
01.2000 - 11.2004
- Conducted product demonstrations for potential clients, showcasing features and benefits relevant to their industries.
- Increased client satisfaction by building strong relationships and providing exceptional customer service.
- Generated new business leads through strategic prospecting and cold calling.
- Exceeded sales goals consistently, driving revenue growth for the organization.
- Streamlined internal processes related to account management, improving efficiency across the team and reducing response times for client inquiries.
- Worked closely with marketing team to develop targeted campaigns for specific industry verticals, resulting in increased lead generation.
- Maintained up-to-date knowledge of competitor products, allowing me to position our offerings more effectively during negotiations.
Education
No Degree - English Literature
Pennsylvania State University
University Park, PASkills
- Account management
- Teamwork and collaboration
- Goal oriented
- Relationship building and management
- Issue resolution
- New account creation
- Territory management
- CRM software
- Converting leads
Certification
Avixa CTS
Timeline
Account Manager
Visual Sound, Inc.
08.2006 - Current
Account Manager
JP Lilley
01.2005 - 08.2006
Inside Account Executive
Silicon Mountain Memory
01.2000 - 11.2004
No Degree - English Literature
Pennsylvania State University