Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Brendan Gilles

Suwanee,GA

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

2
2
years of professional experience

Work History

Customer Service Representative (CSR)

Concentrix
11.2023 - 09.2024
  • Identified and resolved discrepancies and errors in customer accounts.
  • Trained new personnel regarding company operations, policies and services. (i.e. SME)
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Promptly responded to inquiries and requests from prospective customers.
  • Educated customers about payment processing and support policies, and company procedures.
  • Investigated and resolved customer inquiries and complaints quickly.

Pantry Chef

The Cove Steakhouse & Cocktail Bar
10.2023 - 11.2023
  • Prepare ingredients for salads, dressings, cold appetizers, and garnishes
  • Ensure all food items are prepped according to recipes and standards set by the head chef or kitchen manager
  • Maintain cleanliness and organization in the pantry area to ensure efficient workflow
  • Monitor inventory levels of pantry supplies and ingredients
  • Assist in ordering supplies as needed to maintain stock levels
  • Conduct regular checks on expiration dates and quality of pantry items to minimize waste
  • Developed and remained accountable for safety, quality, consistency and adherence to standards.
  • Ensure all dishes meet the required quality standards for taste, presentation, etc

Debris Cleanup Monitor

Thompson Consulting Services
09.2023 - 10.2023
  • Responsible for following, observing, and monitoring the contracted cleanup trucks that were assigned specific routes per county and city boundaries
  • GIS equipment provided and used to both monitor progress and also provide proof of quality to contractor employer
  • Maintained safe distances from trucks and assessed safe situations for both drivers and oncoming traffic when applicable
  • Spoke to and referenced homeowners to relevant policies and procedures to minimize damage to property
  • Followed all OSHA and other safety guidelines per daily safety meetings
  • Strict adherence to company attendance policies, providing own transportation
  • Reported known or suspected problems, issues or concerns to appropriate staff.

Lead Line Cook

Downtown Social
10.2022 - 06.2023
  • Exceptional usage of dual Fryers, Pizza ovens, Flat top, and gas range in addition to cold prep stations during service
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Produced high volume covers for dining area as well as catering and in-house events when applicable
  • Maintained well-stocked stations and adhered to FIFO protocol. CLeaning schedule followed daily, weekly, bi monthly routines
  • Handled portion control activities according to specified instructions provided by chef.
  • Unloaded food supplies from distributor trucks to efficiently organize inventory.
  • Expo'd fresh orders and delivered them to customers with satisfaction in mind

Education

Bachelor of Science - Engineering Studies

Valdosta State University
Valdosta, GA
08-2016

High School Diploma -

North Gwinnett High School
Sugar Hill, GA

Skills

  • Positive and professional
  • Exceptional De-escalation techniques
  • Relationship building
  • Staff education and training
  • Critical thinking
  • Time management
  • Adaptability and flexibility
  • Quality control
  • Multitasking and organization

Additional Information

In possession of Reliable transportation and clean driving record

Timeline

Customer Service Representative (CSR)

Concentrix
11.2023 - 09.2024

Pantry Chef

The Cove Steakhouse & Cocktail Bar
10.2023 - 11.2023

Debris Cleanup Monitor

Thompson Consulting Services
09.2023 - 10.2023

Lead Line Cook

Downtown Social
10.2022 - 06.2023

Bachelor of Science - Engineering Studies

Valdosta State University

High School Diploma -

North Gwinnett High School

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Brendan Gilles