CSR - Customer Service Representative
Island Mountain Development Group
08.2022 - 10.2024
- Assisted customers by calling them or receiving calls for the loans they applied
- I would help with defers, payment making
- I worked in collections to help resolve past due balances
- I would work with transferring escalating calls to supervisors if the customer asked
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Corroborated on-time payments and meeting of loan terms by assessing customer accounts.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.