Christie Swearingen
Administrative Assistant
Yes,Virginia
Summary
Customer Service Representative with 5 years of experience in addressing and resolving complex customer querries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
Work History
CSR - Customer Service Representative
Plow & Hearth
Norfolk, VA
10.2021 - 12.2022
- Was a seasonal position learned there programs through training classes online
- Took all inbound phone calls orders, payments, refunds or wrong item was sent or damaged and sent Rea events
- Took credit card payments over the phone.
Administrative Assistant
Handy cleaners
, OR
02.2004 - 09.2021
- Answering and transferring phone calls
- Taking phone messages from clients
- Sending emails to clients
- Forwarding emails from clients to the appropriate recipient
- Handling client concerns and complaints
- Business correspondence
- Greeting visitors in the office
- Sending emails
Administrative Assistant
Jack Rabbit
Va.Beach, VA
09.2002 - 08.2004
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales
- Resolve customer inquiries via phone and email, consistently achieving the targets followed up with unsatisfied customers maintain positive occupant relations through excellent customer service whether in person, via telephone or internet.
- Operate the facility according to company guidelines. Keep all office files neat and organized according to company guidelines.
- Collect on delinquent accounts via phone calls and document preparation.
- Prepare occupant paperwork for auction
Education
General Studies
Open Campus High School
09.1999 - 06.2000
Skills
Customer service remoteCashieringSwoopMicrosoft OutlookQuickBooksAdministrative experienceOrganizational skillsCash handlingCustomer serviceMicrosoft OfficeVMWareCommunication skillsAccounts payableAsd friendlyAvayaMicrosoft Windows
Creative problem solving
Account management
Stock management
Shipping procedures understanding
Technical Support
Staff education and training
Professional telephone demeanor
Administrative support
Retail materials management
Order fulfillment
references
Leon Powell 757-904-8760
Michelle Mullis 757-452-0461
Timeline
CSR - Customer Service Representative
Plow & Hearth
10.2021 - 12.2022
Administrative Assistant
Handy cleaners
02.2004 - 09.2021
Administrative Assistant
Jack Rabbit
09.2002 - 08.2004
General Studies
Open Campus High School
09.1999 - 06.2000