Brendan McSweeney
Somers,NY
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
2
2
years of professional experience
Work History
Delivery Driver
Sals Pizza
04.2022 - 08.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Customer Service Manager
Acme Fresh Market
06.2021 - 08.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Bachelor of Arts - Finance
College of Charleston
Charleston, SC05.2027
High School Diploma -
Somers Senior High School
Lincolndale, NY06.2023
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Problem-Solving
- Stocking and Inventory
Languages
Italian
Limited Working
Timeline
Delivery Driver
Sals Pizza
04.2022 - 08.2023
Customer Service Manager
Acme Fresh Market
06.2021 - 08.2023
Bachelor of Arts - Finance
College of Charleston
High School Diploma -
Somers Senior High School
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