BRENDAN MEGYESI
Lowell,MA
Summary
Experienced team leader with a strong background in customer service processes and best practices. Demonstrated success in training and motivating customer service teams to achieve outstanding results. Proven ability to build positive relationships with customers, understand their needs, and efficiently resolve service issues with professionalism. Committed to delivering exceptional customer service and fostering long-term customer loyalty.
Overview
10
10
years of professional experience
Work History
Assistant Manager of Customer Service
Hannaford Bros. Co.
09.2024 - Current
Customer Service Supervisor
Hannaford
11.2020 - 09.2024
- Resolved escalated customer issues with patience and understanding
- Trained customer service associates on customer service standards, policies, and procedures
- Provided excellent customer service to customers, resolving their inquiries and complaints in a timely manner
- Managed shift schedules and changes that occurred during such shifts
Janitor
Lowell First Church of the Nazarene
01.2016 - 05.2019
- Stocked bathrooms with paper products, soap and other items necessary for daily operations
- Emptied trash cans throughout the facility ensuring that all waste is disposed of properly according to company policy
- Swept, mopped, and vacuumed all types of floors
Landscaper
Lowell First Church of the Nazarene
05.2015 - 09.2018
- Operated a variety of equipment including mowers, tractors, edgers, blowers, trimmers, hedge clippers, aerators and sprayers
- Cared for established lawns by mulching, aerating, and weeding
- Utilized power mowers, tillers, and trimmers to maintain landscaping
Education
Religion -
Nazarene Bible College
Colorado Springs, COReligion -
Trevecca Nazarene University
Nashville, TN06.2019
High School Diploma -
Lowell High School
Lowell, MA05.2019
Skills
- Maximizing Coverage
- Interdepartmental Collaboration
- Account Management
- Customer Service
- Workflow Schedules
- Training Programs
Websites
References
References available upon request
Timeline
Assistant Manager of Customer Service
Hannaford Bros. Co.
09.2024 - Current
Customer Service Supervisor
Hannaford
11.2020 - 09.2024
Janitor
Lowell First Church of the Nazarene
01.2016 - 05.2019
Landscaper
Lowell First Church of the Nazarene
05.2015 - 09.2018
Religion -
Trevecca Nazarene University
Religion -
Nazarene Bible College
High School Diploma -
Lowell High School
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