Tanya Brandes
Southeast Piscataquis,ME
Summary
Results-oriented, high-energy leader with a proven track record in building and motivating dynamic teams. Cultivates a company culture that fosters open communication, and creates an environment where staff members feel empowered to voice questions, concerns, and contribute innovative ideas that drive company growth. With over 25 years of progressive leadership experience, dedicated to transforming high-potential staff into outstanding leaders. Expertise lies in cultivating creativity and savvy in individuals, which is crucial for achieving financial and operational success.
Overview
23
23
years of professional experience
Work History
Store Communications Supervisor
Hannaford Bros. Co.
2020.01 - Current
- Maintained an influential presence within the brand by utilizing remote work technology to foster strong stakeholder relationships.
- Anchor point between multiple departments facilitating seamless flow of information, thus supporting goal alignment and support of company strategies.
- Managed hundreds of communication requests per calendar year, ensuring minimal impact to retail capacity while maintaining operational efficiencies.
- Efficiently remotely supervised a team of associates in another state through consistent communication, ad-hoc meetings, and professional development initiatives.
- Implemented consistent messaging across all channels to strengthen brand identity and trust from brand operators and various stakeholders.
- Mentored junior team members in best practices for effective communication, fostering professional development within the department and cultivating dynamic future leaders for the brand.
- Measured communication effectiveness and provided insights for continual improvement initiatives, minimizing negative impact on stakeholder relationships and ensuring brand representation within cross-brand projects.
- Managed a diverse team of communicators, ensuring timely completion of projects and adherence to company policies.
- Managed crisis communications during critical incidents ensuring accurate information dissemination while maintaining reputational integrity.
- Identified opportunities to enhance professional performance by seeking advanced education, while efficiently balancing work responsibilities through delegation and excellent time management skills.
SPA - Production Planning Retail Lead
Hannaford Bros. Co.
2020.01 - 2021.03
- Special project assignment helping analyze existing processes to identify opportunities for optimization, using a newly designed digital fresh production application.
- Assisted with both recommendations and support of changes that led to significant cost savings and improved performance.
- Co-led monitoring project progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Co-led multi-year project, performing risk assessments and mitigations strategies to resolve potential issues during project execution.
- Enhanced retail acceptance of the new tool with targeted training programs that established divisional leads within retail, addressing skill gaps and promoting professional development.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Worked directly with developers to resolve technical and operational challenges, maintaining effective communication during all phases of the project.
Fresh Operations Specialist
Hannaford Bros. Co.
2017.01 - 2020.01
- Promoted a culture of accountability within 55 Fresh departments by setting clear expectations for performance and holding team members responsible for achieving results, resulting in improved workplace and employee safety and readiness.
- Provided training and reinforcement to associates, fostering a supportive learning environment conducive to success in their roles.
- Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problem resolution.
- Facilitated focus groups and team meetings to encourage collaboration, obtain suggestions, foster positive relationships, and share best practices across organization.
- Performed root cause analysis in deficient areas to identify and provide guidance for resolution on central issues.
- Managed stakeholder relationships to ensure alignment with operational priorities and secure support for key initiatives.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
Assistant Store Manager
Hannaford Bros. Co
2011.07 - 2017.01
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to over 100+ employees to accommodate business demands and vacation requests.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Reduced operational risks while organizing data to forecast performance trends and meet or exceed business targets.
Manager of Customer Service
Hannaford Bros. Co
2001.07 - 2011.07
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions that maximized customer satisfaction and loyalty.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Devised and published metrics to measure organization's success in delivering world class customer service.
- Researched and corrected regular, advanced, and long-standing customer concerns to promote company loyalty.
- Participated in special projects focused on maximizing sales, improving employee retention, analyzing current processes for improvements, and participated in making critical decisions to help inform future company strategies.
- Served as role model for 80+ associates by fostering a positive and inclusive environment, and showcasing high standards in customer service.
Education
Associate of Arts - Business Management
Mount Wachusett Community College
Gardner, MA05.1998
Skills
- Team Management
- Quality Control Standards
- Task Delegation
- Internal Communications
- Attention to Detail
- Time Management
- Active Listening
- Customer Service
- Teamwork and Collaboration
- Emergency communication management
- Adaptability and Flexibility
- Team building
Timeline
SPA - Production Planning Retail Lead
Hannaford Bros. Co.
2020.01 - 2021.03
Store Communications Supervisor
Hannaford Bros. Co.
2020.01 - Current
Fresh Operations Specialist
Hannaford Bros. Co.
2017.01 - 2020.01
Assistant Store Manager
Hannaford Bros. Co
2011.07 - 2017.01
Manager of Customer Service
Hannaford Bros. Co
2001.07 - 2011.07
Associate of Arts - Business Management
Mount Wachusett Community College
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