Brendan Mitchell
Norman,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Thrive in environments where helping customers and colleagues alike are prioritized.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Training Specialist
Arvest Bank
07.2014 - Current
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Trained and mentored new personnel hired to fulfill various roles.
- Documented participation and evaluated learning for each participant.
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
Assistant Branch Manager
Arvest Bank
02.2017 - 03.2019
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Education
Bachelor of Arts - Film And Media
University of Oklahoma
05.2012
Skills
- Coaching and Development
- Innovative Training Approaches
- Blending Techniques
- Computer System Connectivity
Certification
- Licensed Banking Associate - Jan 2017-May 2018
ABA Supervisor Certificate
American Bankers Association Certified
Timeline
Assistant Branch Manager
Arvest Bank
02.2017 - 03.2019
Training Specialist
Arvest Bank
07.2014 - Current
Bachelor of Arts - Film And Media
University of Oklahoma