Sarah Turner
Wesley Chapel
Summary
Training and development manager specializing in data-driven curriculum design and performance analysis. Led cross-functional initiatives that improved team productivity and ensured compliance with industry standards. Known for cultivating strong relationships that enhance collaboration and drive success in training programs.
Overview
33
33
years of professional experience
Work History
Manager, Training Analyst
AdventHealth
Tampa
10.2025 - Current
- Led team in implementing patient care protocols and best practices.
- Coordinated staff schedules to ensure adequate coverage and operational efficiency.
- Oversaw compliance with health regulations and organizational policies.
- Facilitated communication between departments to improve workflow and collaboration.
- Reviewed performance metrics to identify areas for improvement and growth.
- Supported strategic planning initiatives to align departmental goals with organizational objectives.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Recruited and hired qualified candidates to fill open positions.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Led a team of 18 employees, ensuring high productivity and excellent customer service.
- Conducted performance reviews for team members.
- Coordinated cross-departmental projects to ensure timely and successful completion.
Epic Training Analyst
AdventHealth Medical Group
Tampa
09.2024 - 10.2025
- Analyzed training needs assessments to identify gaps in knowledge and skills among employees.
- Facilitated workshops and seminars on best practices, promoting continuous professional development among staff.
- Maintained up-to-date knowledge of industry trends and best practices in adult learning principles, applying this expertise to enhance training offerings.
- Championed a culture of continuous learning among employees by providing access to relevant resources and encouraging participation in professional development activities.
- Collaborated with subject matter experts to ensure accuracy and relevance of training content.
- Built strong relationships with key stakeholders across the organization, fostering collaboration on cross-functional projects related to talent development initiatives.
Patient Account Representative
AdventHealth Medical Group
12.2023 - 09.2024
- Managed patient account inquiries to ensure timely resolution and enhance customer satisfaction.
- Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
- Collaborated with healthcare providers to verify patient information and streamline account management processes.
- Processed billing and insurance claims accurately, reducing discrepancies and improving reconciliation efficiency.
- Trained new staff on procedures and best practices for handling patient accounts effectively.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
Office Manager
Pike Engineering, LLC
08.2022 - 07.2023
- Administrative leader over Florida region, 6 locations Orlando to Miami.
- Onboarding and offboarding for region.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Organized and prepared region for storm deployments.
- Streamlined office operations by implementing efficient scheduling and resource management practices.
- Developed and maintained office policies to improve organizational structure and employee productivity.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost-effectiveness.
- Oversaw administrative staff, providing mentorship and guidance to enhance team performance and morale.
- Implemented a digital filing system, improving document retrieval times and reducing physical storage needs.
- Conducted regular training sessions for staff on new software tools, enhancing overall operational proficiency.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Business Office Manager
Encompass Health
12.2021 - 08.2022
- Manages new pilot project and team.
- Schedules and manages department staff and workloads.
- Trained and mentored staff in administrative procedures, fostering a collaborative team environment.
- Coordinated communication between departments to improve service delivery and patient satisfaction.
- Analyzed operational processes to identify areas for improvement, leading to enhanced productivity.
- Facilitated regular meetings with leadership to align on strategic objectives and operational goals.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Implemented employee training programs, increasing overall staff competency and reducing skills gaps.
Patient Account Manager II
Encompass Health
05.2021 - 12.2021
- Developed and began Managing New Pilot Outpatient program to include non-Medicare billing responsibilities.
- Oversaw patient billing processes, ensuring accurate account management and timely payments.
- Developed and implemented strategies to enhance patient satisfaction and resolve account inquiries effectively.
- Trained and mentored junior staff on best practices in patient account management and compliance protocols.
- Analyzed financial reports to identify trends, improving revenue cycle efficiency through targeted initiatives.
- Led initiatives for process improvement, enhancing accuracy of billing operations and minimizing discrepancies.
- Managed complex patient accounts, resolving disputes and ensuring adherence to regulatory standards in billing practices.
- Spearheaded initiatives aimed at improving the overall quality of customer support provided within the Patient Account Management team.
- Developed comprehensive training materials for new hires, promoting best practices in patient account management.
- Conducted regular audits of patient accounts to maintain compliance with industry regulations and standards.
- Contributed to policy development surrounding collections activities, ensuring fair treatment of all parties involved while maintaining financial stability for the organization.
- Monitored key performance indicators to ensure continuous improvement in the Patient Account Management department.
- Oversaw daily operations of the Patient Account Management team, monitoring workload distribution and providing guidance as needed.
Financial Counselor
AdventHealth Wesley Chapel
01.2020 - 05.2021
- Provided financial counseling to patients, addressing concerns and guiding them through payment options.
- Assisted patients in understanding insurance benefits, ensuring clarity in coverage and out-of-pocket expenses.
- Developed personalized financial plans to enhance patient affordability and access to healthcare services.
- Evaluated patient financial needs, utilizing tools to assess eligibility for assistance programs effectively.
- Led initiatives to improve financial counseling workflows, resulting in enhanced operational efficiency.
- Mentored junior counselors, fostering professional development and ensuring adherence to best practices.
- Cultivated a positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
Supervisor, Guest Services
BayCare Health Systems - Bloomingdale Health Hub
10.2018 - 11.2019
- Oversaw daily operations, ensuring adherence to safety protocols and efficiency standards.
- Trained and mentored team members, fostering skill development and collaboration.
- Implemented process improvements that enhanced workflow and reduced operational bottlenecks.
- Managed inventory control systems, optimizing stock levels and minimizing waste.
- Conducted regular performance evaluations, providing feedback to drive employee engagement and productivity.
- Developed training materials and conducted workshops to improve team competency in key tasks.
- Collaborated with cross-functional teams to align operational goals with strategic initiatives.
- Analyzed operational data to identify trends, facilitating informed decision-making for resource allocation.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Financial Counselor
Florida Cancer Specialists
03.2016 - 10.2018
- Collaborated with healthcare providers to streamline billing processes and improve patient experience.
- Trained new staff on financial assistance protocols, enhancing team efficiency and service quality.
- Worked with clients to develop personal recommendations for improvement of financial circumstances, reducing debt and increasing income.
- Increased client confidence in managing personal finances by providing tools and resources for long-term success.
- Streamlined counseling processes by implementing efficient record-keeping systems and communication tools.
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Acted as an advocate for clients during creditor negotiations, working towards mutually beneficial agreements that facilitated debt resolution.
- Worked directly with clients to provide financial counseling and education using individualized counseling model and personal finance course.
- Assisted clients in reducing debt through customized repayment strategies and budget adjustments.
Financial Clearance Representative III/Team Lead/Trainer
H Lee Moffitt Cancer Center
09.2011 - 03.2016
- Managed patient inquiries, providing accurate information and compassionate support to enhance patient experience.
- Collaborated with interdisciplinary teams to streamline communication processes for improved service delivery.
- Developed training materials for new representatives, ensuring consistency in customer service protocols.
- Monitored and analyzed service trends, identifying areas for operational enhancement and efficiency gains.
- Facilitated onboarding sessions for staff, mentoring new team members on best practices and procedures.
- Enhanced workflow processes through proactive problem-solving, resulting in increased responsiveness to patient needs.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Provided valuable input resulting in new opportunities for growth and development.
Deli Manager and Market Trainer
Sto & Shop Companies, Inc.
Boston
12.1993 - 09.2007
- Supervised daily deli operations, ensuring compliance with health and safety standards.
- Led training and supervision of deli staff to ensure compliance with health and safety regulations.
- Trained and mentored staff on food preparation techniques and customer service excellence.
- Conducted staff performance evaluations, fostering a culture of continuous improvement and accountability.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Analyzed customer feedback to enhance menu offerings and improve overall customer satisfaction.
- Executed merchandising and promotional strategies that led to increased deli sales.
- Created product displays that engaged customers and contributed to sales growth.
- Streamlined ordering processes, improving efficiency in product replenishment cycles.
- Established inventory management procedures that maintained optimal stock levels and minimized waste.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
Education
Bachelor of Science - Business and Human Resources
University of Phoenix
10-2018
Associates of Arts - Healthcare Administration
University of Phoenix
10-2016
Insurance Billing & Coding Certification - Insurance and Billing & Coding
Ultimate Medical Academy
04-2009
No Degree - Secondary Education
Rhode Island College
Providence, RISkills
- Training evaluation
- Curriculum planning
- Learning management systems
- Learning systems
- Adult learning theory
- Performance assessment
- Project coordination
- Customer relationship management
- Strategic planning
- Effective communication
- Team leadership
- Coaching and development
- Teamwork
- Cross-department collaboration
- Coaching development
- Critical thinking
- Organizational skills
- Time management
- Stakeholder engagement
- Schedule preparation
- Financial management
- Resource allocation
- Reliability
- Interdepartmental collaboration
- Public speaking
- Budget management
- Talent allocation
- Leadership development
- Cross-functional management
Timeline
Manager, Training Analyst
AdventHealth
10.2025 - Current
Epic Training Analyst
AdventHealth Medical Group
09.2024 - 10.2025
Patient Account Representative
AdventHealth Medical Group
12.2023 - 09.2024
Office Manager
Pike Engineering, LLC
08.2022 - 07.2023
Business Office Manager
Encompass Health
12.2021 - 08.2022
Patient Account Manager II
Encompass Health
05.2021 - 12.2021
Financial Counselor
AdventHealth Wesley Chapel
01.2020 - 05.2021
Supervisor, Guest Services
BayCare Health Systems - Bloomingdale Health Hub
10.2018 - 11.2019
Financial Counselor
Florida Cancer Specialists
03.2016 - 10.2018
Financial Clearance Representative III/Team Lead/Trainer
H Lee Moffitt Cancer Center
09.2011 - 03.2016
Deli Manager and Market Trainer
Sto & Shop Companies, Inc.
12.1993 - 09.2007
Bachelor of Science - Business and Human Resources
University of Phoenix
Associates of Arts - Healthcare Administration
University of Phoenix
Insurance Billing & Coding Certification - Insurance and Billing & Coding
Ultimate Medical Academy
No Degree - Secondary Education
Rhode Island College