Brendan Nieves
Naples,FL
Summary
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Assistant Store Manager
Sherwin-Williams Paint Store
Naples, FL
06.2024 - Current
- Assisted in managing daily store operations, ensuring optimal customer service and satisfaction.
- Trained and mentored staff on product knowledge and sales techniques to enhance team performance.
- Implemented inventory management processes, reducing stock discrepancies and improving accuracy.
- Analyzed sales reports to identify trends, informing strategic decisions for product placement and promotions.
- Led visual merchandising initiatives, enhancing store aesthetics to drive customer engagement and sales.
- Developed employee schedules, optimizing labor costs while maintaining adequate staffing levels.
- Collaborated with management to establish operational goals, contributing to overall business growth strategies.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations. (store readiness)
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Sale Associate
Sherwin-Williams Paint Store
Marco Island, FL
03.2019 - 06.2024
- Assisted customers in selecting appropriate paint products based on project needs.
- Maintained product displays and ensured store cleanliness to enhance customer experience.
- Collaborated with team members to execute promotional events and seasonal sales strategies.
- Provided expert advice on color selection and application techniques to drive customer satisfaction.
- Trained new associates on product knowledge, sales techniques, and store procedures.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Managed inventory levels, restocked shelves, and placed orders to ensure product availability.
Security Officer
Marriott Vacations Worldwide Corp
Marco Island, FL
01.2018 - 03.2019
- Inspected parking lot to verify vehicles were properly parked and displayed parking permits.
- Checked passes and credentials of persons seeking to enter property and issued passes for guests.
- Quickly and accurately reported all security incidents, accidents and medical emergencies to law enforcement.
- Patrolled premises to ensure safety of employees and visitors.
- Monitored and maintained control of crowds of over 1000s of people during fire alarms
- Oversaw premises to identify safety risks and ensure employee and visitor safety of .
- Maintained safety by quickly responding to alarms and investigating disturbances.
- Monitored 60 security cameras and fire, building and alarm systems.
- Called and coordinated with police, fire and EMT services.
- Immediately reported fires, accidents and other safety hazards.
- Acted as first responder for medical emergencies, included incoming calls and code red situations.
- Checked and secured building entrances.
- Greeted tenants and guests entering and leaving the property.
- Patrolled buildings, facilities and perimeter areas to prevent damage to property.
- Conducted fire watch patrol and asset protection surveillance for occupied and unoccupied villa units during construction phase.
- Performed audits of operational and financial areas to check compliance.
- Wrote reports, authored papers and organized supporting documentation.
- First aid inventory and ordering
lead Clerk
Ups Store
Marco Island, FL
08.2017 - 01.2018
- packed and shipped customers items
- performed all end of day task
- dealt with claims of valuable items
- Maintained friendly and professional customer interactions.
- Worked as a team member to provide the highest level of service to customers.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
- Received and processed cash and credit payments for in-store purchases.
- Processed all sales transactions accurately and in a timely fashion.
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Processed shipments and maintained organized stock shelves.
Dockworker
dillard's
Naples, FL
05.2016 - 08.2017
- Unloaded cargo from truck with hand trucks and pallet jacks.
- Communicated with floor managers to determine merchandise placement.
- Loaded products weighing up to 50 pounds onto trailers for delivery.
- Stacked and transported all overstock to storage areas.
- Stocked items throughout the store
- cleaned and maintained the store
- fixed Verifone Systems
Factory Worker
general pencil
Jersey City, NJ
02.2015 - 04.2016
- Prepared finished products for shipment.
- Handled [6] machines in compliance to factory’s safety standards.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Started up and shut down processing equipment.
- Maintained clean and organized work areas.
- Adjusted machine feed and speed if machine malfunctioned.
- Troubleshooted problems with equipment, devices or products.
- provided mixtures of lead for production
Education
High School Diploma -
High School For Community Leaders
Brooklyn, NY2015
Skills
- Handling machinery
- OSHA Certified
- Processing knowledge
- Crime prevention methods
- Observant
- Interior and exterior patrol
- First aid and CPR certified
- report writing
- Customer service and engagement
- Problem-solving
- Store organization
- Sales techniques
Certification
- CLSO certified (Certified Lodging Security Officer)
Timeline
Assistant Store Manager
Sherwin-Williams Paint Store
06.2024 - Current
Sale Associate
Sherwin-Williams Paint Store
03.2019 - 06.2024
Security Officer
Marriott Vacations Worldwide Corp
01.2018 - 03.2019
lead Clerk
Ups Store
08.2017 - 01.2018
Dockworker
dillard's
05.2016 - 08.2017
Factory Worker
general pencil
02.2015 - 04.2016
High School Diploma -
High School For Community Leaders