Summary
Overview
Work History
Education
Skills
Certification
Timeline
Waitress
BRENDAN ROACH

BRENDAN ROACH

Client Success Specialist
Hollywood,FL

Summary

Dependable & hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

ON/OFF-PREMISE SALES REPRESENTATIVE

Green Light Distribution
Hollywood, FL
04.2024 - Current
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales through product/brand trainings to educate customers & staff on features, benefits, and competitive advantages.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Managed 30+ customer accounts to secure customer satisfaction and repeat business.

JUNIOR SALES REPRESENTATIVE

Green Light Distribution
Hollywood, FL
11.2023 - 03.2024
  • Monitored competitor activities and pricing strategies to compare performance.
  • Provided field-sales team support by maintaining strong relationships with existing clients and providing tailored solutions to their needs.
  • Enhanced product demonstrations/activations to showcase features and benefits to potential customers increasing accounts sales by roughly 10%.

PROMOTIONS COORDINATOR

Seminole Hardrock Hotel & Casino
Hollywood, FL
9 2022 - 7 2023
  • Maintained monthly promotional calendars, organized events, and coordinated resources for flawless execution of inventory totaling more than $500,000
  • Oversaw team of 5+ promotional staff handling 30+ events per month
  • Executed day-of events with high standards of organization, service quality, and enthusiasm for participants
  • Coordinated with departments to ensure timely equipment allocation for on-site promotions serving up to 4,000 guests
  • Scheduled and monitored digital promotions delivered via slot machines to more than 10,000 customers at each event, totaling more than $100,000 in product
  • Interviewed qualified applicants for Brand Ambassador roles.

SALES & MARKETING INTERN

E11EVEN Vodka
Miami Beach, FL
09.2021 - 04.2022
  • Shadowed acquisition of possible sponsorship and partnership opportunities to learn selling tactics
  • Measured customer and account satisfaction with surveys, polls, and questionnaires
  • Utilized social media, online marketing, and traditional advertising strategies to capitalize on current industry trends
  • Managed and coordinated inventory transportation for existing and prospective clients worth up to $10,000.

INSURANCE CLAIMS COORDINATOR

GRR Independent Adjuster
Pembroke Pines, FL
06.2017 - 09.2019
  • Analyzed information gathered during investigation and reported findings and recommendations
  • Coordinated and scheduled logistical and transportation services for claims inspections in Dade and Broward
  • Utilized Symbility and Exactimate to handle 300+ insurance claims totaling up to $75,000 per file.

Education

BBA - Marketing

University Miami
Coral Gables, Florida
08.2017 - 05.2021

Skills

Time Management

Certification

Licensed Liquor Salesperson - LQS25697

Timeline

ON/OFF-PREMISE SALES REPRESENTATIVE

Green Light Distribution
04.2024 - Current

Licensed Liquor Salesperson - LQS25697

04-2024

JUNIOR SALES REPRESENTATIVE

Green Light Distribution
11.2023 - 03.2024

SALES & MARKETING INTERN

E11EVEN Vodka
09.2021 - 04.2022

BBA - Marketing

University Miami
08.2017 - 05.2021

INSURANCE CLAIMS COORDINATOR

GRR Independent Adjuster
06.2017 - 09.2019

PROMOTIONS COORDINATOR

Seminole Hardrock Hotel & Casino
9 2022 - 7 2023

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BRENDAN ROACHClient Success Specialist