BRENDAN ROACH
Client Success Specialist
Hollywood,FL
Summary
Dependable & hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
ON/OFF-PREMISE SALES REPRESENTATIVE
Green Light Distribution
Hollywood, FL
04.2024 - Current
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales through product/brand trainings to educate customers & staff on features, benefits, and competitive advantages.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Managed 30+ customer accounts to secure customer satisfaction and repeat business.
JUNIOR SALES REPRESENTATIVE
Green Light Distribution
Hollywood, FL
11.2023 - 03.2024
- Monitored competitor activities and pricing strategies to compare performance.
- Provided field-sales team support by maintaining strong relationships with existing clients and providing tailored solutions to their needs.
- Enhanced product demonstrations/activations to showcase features and benefits to potential customers increasing accounts sales by roughly 10%.
PROMOTIONS COORDINATOR
Seminole Hardrock Hotel & Casino
Hollywood, FL
9 2022 - 7 2023
- Maintained monthly promotional calendars, organized events, and coordinated resources for flawless execution of inventory totaling more than $500,000
- Oversaw team of 5+ promotional staff handling 30+ events per month
- Executed day-of events with high standards of organization, service quality, and enthusiasm for participants
- Coordinated with departments to ensure timely equipment allocation for on-site promotions serving up to 4,000 guests
- Scheduled and monitored digital promotions delivered via slot machines to more than 10,000 customers at each event, totaling more than $100,000 in product
- Interviewed qualified applicants for Brand Ambassador roles.
SALES & MARKETING INTERN
E11EVEN Vodka
Miami Beach, FL
09.2021 - 04.2022
- Shadowed acquisition of possible sponsorship and partnership opportunities to learn selling tactics
- Measured customer and account satisfaction with surveys, polls, and questionnaires
- Utilized social media, online marketing, and traditional advertising strategies to capitalize on current industry trends
- Managed and coordinated inventory transportation for existing and prospective clients worth up to $10,000.
INSURANCE CLAIMS COORDINATOR
GRR Independent Adjuster
Pembroke Pines, FL
06.2017 - 09.2019
- Analyzed information gathered during investigation and reported findings and recommendations
- Coordinated and scheduled logistical and transportation services for claims inspections in Dade and Broward
- Utilized Symbility and Exactimate to handle 300+ insurance claims totaling up to $75,000 per file.
Education
BBA - Marketing
University Miami
Coral Gables, Florida 08.2017 - 05.2021
Skills
Time Management
Microsoft Office
Sales and Promotions
Inventory Management
Verbal & Written Communication
Event Coordination & Planning
Client Relationship Management
Upselling and Cross Selling
Certification
Licensed Liquor Salesperson - LQS25697
Timeline
ON/OFF-PREMISE SALES REPRESENTATIVE
Green Light Distribution
04.2024 - Current
Licensed Liquor Salesperson - LQS25697
04-2024
JUNIOR SALES REPRESENTATIVE
Green Light Distribution
11.2023 - 03.2024
SALES & MARKETING INTERN
E11EVEN Vodka
09.2021 - 04.2022
BBA - Marketing
University Miami
08.2017 - 05.2021
INSURANCE CLAIMS COORDINATOR
GRR Independent Adjuster
06.2017 - 09.2019
PROMOTIONS COORDINATOR
Seminole Hardrock Hotel & Casino
9 2022 - 7 2023