Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sardarius Pugh

Pensacola,FL

Summary

Adept at driving sales growth and enhancing customer relationships, I leveraged my expertise in negotiation and interpersonal communication at Goldring Gulf Distributing to consistently exceed sales targets. My strategic approach to client engagement and product promotion resulted in a significant increase in customer retention and satisfaction as well as increased revenue.

Overview

17
17
years of professional experience

Work History

Off Premise Sales Representative

Goldring Gulf Distributing
04.2022 - Current
  • During this tenure of being an Off Premise Sales Representative. I called on mainly Independent C stores and a few Chain C Stores throughout Pensacola and Perdido Key area.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.
  • Stayed up-to-date with industry trends to position company as market leader.
  • Collaborated with marketing department to align sales strategies with new campaigns.
  • Increased market penetration with introduction of innovative sales tactics.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Managed portfolio of high-value accounts, ensuring they received exceptional service.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Exceeded sales targets through effective planning and goal setting.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Negotiated prices, terms of sales and service agreements.
  • Informed customers of promotions to increase sales productivity and volume.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Contributed to team objectives in fast-paced environment.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Achieved or exceeded company-defined sales quotas.
  • Maintained current knowledge of evolving changes in marketplace.
  • Met existing customers to review current services and expand sales opportunities.
  • Presented professional image consistent with company's brand values.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Stayed current on company offerings and industry trends.
  • Contributed to event marketing, sales and brand promotion.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

Off Premise Sales Representative

Goldring Gulf Distributing
10.2020 - 04.2022
  • During this tenure I was responsible for Large Format(Publix), Chain C Accounts, and some independent C Store throughout Fort Walton Beach and Mary Esther Florida.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Managed portfolio of high-value accounts, ensuring they received exceptional service.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
  • Stayed up-to-date with industry trends to position company as market leader.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Fostered collaborative environment, sharing best practices among sales team.
  • Exceeded sales targets through effective planning and goal setting.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Negotiated prices, terms of sales and service agreements.
  • Informed customers of promotions to increase sales productivity and volume.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Contributed to team objectives in fast-paced environment.
  • Achieved or exceeded company-defined sales quotas.
  • Maintained current knowledge of evolving changes in marketplace.
  • Met existing customers to review current services and expand sales opportunities.
  • Presented professional image consistent with company's brand values.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Contributed to event marketing, sales and brand promotion.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Consulted with businesses to supply accurate product and service information.

Off Premise Sales Representative

Goldring Gulf Distributing
06.2018 - 10.2020
  • During my tenure on this sales route I provided excellent service exemplary of company standards. Route consisted of large format Walmart, Publix, Winn Dixie and chain C stores Dollar General.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Implemented CRM tools to track customer interactions and sales progress.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.
  • Stayed up-to-date with industry trends to position company as market leader.
  • Collaborated with marketing department to align sales strategies with new campaigns.
  • Streamlined sales process, reducing time from lead to close.
  • Increased market penetration with introduction of innovative sales tactics.
  • Built diverse and consistent sales portfolio.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Consulted with businesses to supply accurate product and service information.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Developed, maintained and utilized diverse client base.
  • Contributed to event marketing, sales and brand promotion.
  • Stayed current on company offerings and industry trends.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Recorded accurate and efficient records in customer database.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Presented professional image consistent with company's brand values.
  • Met existing customers to review current services and expand sales opportunities.
  • Maintained current knowledge of evolving changes in marketplace.
  • Achieved or exceeded company-defined sales quotas.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Contributed to team objectives in fast-paced environment.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Informed customers of promotions to increase sales productivity and volume.
  • Negotiated prices, terms of sales and service agreements.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Set and achieved company defined sales goals.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Built relationships with customers and community to promote long term business growth.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Exceeded sales targets through effective planning and goal setting.
  • Managed portfolio of high-value accounts, ensuring they received exceptional service.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.

Rotating Merchandiser

Goldring Gulf Distributing
01.2018 - 06.2018
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Verified products appeared at correct locations in proper quantities.
  • Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
  • Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
  • Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
  • Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
  • Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
  • Collaborated with store management to develop promotional plans and execute timely merchandise resets.
  • Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
  • Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
  • Ensured optimal stock levels to meet customer demand, conducting regular inventory assessments.
  • Improved product visibility by strategically organizing merchandise on showroom floors.
  • Fostered collaborative team environment, leading to more efficient merchandise handling and display setup.
  • Streamlined restocking process, reducing time from shipment arrival to floor display.
  • Implemented sustainability practices in merchandise handling, contributing to company's green initiatives.
  • Monitored competitor activity, adapting strategies to maintain competitive advantage.
  • Increased customer engagement by providing knowledgeable product recommendations.
  • Coordinated with store management to identify and capitalize on cross-merchandising opportunities.
  • Facilitated training sessions for new merchandisers, improving team skills and performance.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Collaborated with store managers to determine best placement for merchandise displays.

Relief Sales Representative

Goldring Gulf Distributing
10.2017 - 01.2018
  • During my tenure as a Relief Sales Representative. I assisted merchandisers with large deliveries and also filled in for Sales Representative at Walmart, Winn Dixie, and Publix stores in multiple location spanning from San Destin, Destin, Fort Walton, Crestview, Niceville, and Navarre.
  • Increased sales revenue by building and maintaining strong relationships with customers.
  • Consistently met or exceeded quarterly sales goals through diligent follow-up on leads and proactive prospecting efforts.
  • Presented product demonstrations that effectively showcased the value proposition of our solutions, resulting in increased interest from prospective clients.
  • Implemented creative promotional strategies that increased product awareness among potential customers.

Merchandiser

Goldring Gulf Distributing
04.2015 - 10.2017
  • Merchandiser for the Destin area calling on Walmart, Winn Dixie, Target, Publix, Whole Foods, and Fresh Market.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Verified products appeared at correct locations in proper quantities.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
  • Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
  • Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
  • Improved product visibility by strategically organizing merchandise on showroom floors.

Warehouse Loader

Goldring Gulf Distributing
01.2015 - 04.2015
  • Consistently met performance targets for speed, accuracy, and quality within demanding deadline-driven situations.
  • Assisted in training new employees, facilitating faster integration into the warehouse team.
  • Increased on-time deliveries by efficiently loading trucks according to set schedules.
  • Minimized product damages with careful handling and placement in appropriate storage areas.
  • Loaded bulk and route delivery trucks with warehouse goods.
  • Packed and palletized items for shipment on outbound trailers.
  • Utilized hand tools, forklifts, pallet jacks, and other specialized equipment safely while performing daily tasks in the warehouse environment.
  • Expedited order processing by swiftly locating items using warehouse management software systems.
  • Improved warehouse efficiency by organizing and maintaining a clean work environment.
  • Supported safety initiatives by adhering to company policies, procedures, and regulatory requirements.
  • Reduced manual handling injuries with proper lifting techniques and the use of appropriate equipment.
  • Maintained high levels of accuracy when picking items for shipment, reducing customer complaints related to incorrect orders.
  • Operated forklift to move pallets and heavy items on and off vehicles.
  • Verified orders from shipping and receiving documentation to complete accurate transfers.
  • Counted inventory by sections or for complete audits.
  • Built safe and balanced loads for deliveries with no shifting or damages.
  • Pulled order materials according to pick tickets and delivery schedules.
  • Streamlined the loading process by accurately following order sheets and packing lists.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.

Concierge

Ramada Plaza Hotel & Oasis Convention Center
02.2012 - 05.2015
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
  • Supported event planning efforts, contributing to the successful execution of memorable occasions.
  • Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
  • Coordinated transportation arrangements for guests, leading to seamless travel experiences.
  • Assisted in planning and executing special events, contributing to memorable guest experiences.
  • Implemented feedback system for services provided, leading to continuous improvement in service delivery.
  • Facilitated smooth check-in and check-out processes, minimizing wait times and improving guest satisfaction.
  • Negotiated with vendors for services on behalf of guests, ensuring value and satisfaction.
  • Ensured guest safety and security, monitoring public areas and managing access to guest floors.
  • Initiated program for sustainable practices within concierge service, contributing to property's green initiatives.
  • Streamlined ticket booking process for local attractions, improving efficiency and guest satisfaction.
  • Enhanced guest experience by providing personalized recommendations for dining and entertainment.
  • Developed relationships with local businesses to secure discounts and special access for guests.
  • Enhanced guest loyalty by recognizing and celebrating repeat guests' visits.
  • Leveraged technology to update guests on upcoming events and promotions, increasing participation and engagement.
  • Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
  • Managed reservations for exclusive events, increasing guest engagement and satisfaction.
  • Maintained detailed records of guest preferences to personalize future visits.
  • Improved customer satisfaction with prompt and accurate information about local attractions.
  • Handled customer complaints to satisfy and retain guests.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Greeted guests upon arrival by providing warm welcome.
  • Maintained accurate and up-to-date records of guest information.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Created welcoming and comfortable environment for guests.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Assisted guests with variety of services and local attraction information.
  • Managed check-in and check-out procedures for guests.
  • Assisted with luggage handling, valet services and concierge services.
  • Upheld hotel policies and procedures by providing high level of customer service.
  • Facilitated and coordinated transportation services for guests.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.

Store Manager

Top Fashion Expression
03.2011 - 03.2012
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Developed rewards program that significantly increased repeat business by rewarding loyal customers.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.

Consultative Sales Associate

Sears Auto Center
10.2010 - 02.2011
  • Increased sales revenue by building strong customer relationships and understanding their unique needs.
  • Managed a diverse portfolio of clients, consistently maintaining excellent communication and follow-up to ensure long-term success.
  • Enhanced overall customer experience by offering personalized consultations tailored specifically to individual needs.
  • Achieved consistent top-performer status by exceeding monthly quotas and setting new benchmarks for personal achievements.
  • Leveraged strong negotiation skills to close deals successfully while maintaining favorable profit margins for the company.
  • Led product demonstrations to showcase features and benefits, driving increased interest and sales.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Recommended complementary purchases to customers, increasing revenue.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and provided outstanding customer service.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Researched inventory to determine if requested products were available.
  • Delivered comprehensive sales presentations that clearly communicated product value propositions to prospective clients.
  • Implemented creative marketing strategies that generated increased interest in products or services among potential buyers.
  • Provided exceptional customer service by addressing concerns promptly and professionally, ensuring repeat business.
  • Identified prospects' needs and provided information on suitable products and services.
  • Upsold warranties and maintenance plans to customers purchasing merchandise.
  • Mentored junior colleagues on best practices in consultative selling techniques, helping to improve team performance.
  • Developed customized solutions for clients, resulting in improved customer satisfaction and loyalty.
  • Conducted thorough needs assessments to identify potential upsell opportunities for current customers.
  • Streamlined processes within the sales team for greater efficiency, enabling more time spent on high-value activities.
  • Collaborated with team members to exceed sales targets and contribute to overall company success.
  • Maintained detailed knowledge of industry trends and competitor offerings, providing a competitive edge in guiding customers toward optimal solutions.

Consultative Sales Associate

Sears
02.2008 - 06.2010


  • Increased sales revenue by building strong customer relationships and understanding their unique needs.
  • Managed a diverse portfolio of clients, consistently maintaining excellent communication and follow-up to ensure long-term success.
  • Enhanced overall customer experience by offering personalized consultations tailored specifically to individual needs.
  • Achieved consistent top-performer status by exceeding monthly quotas and setting new benchmarks for personal achievements.
  • Optimized the sales pipeline by identifying bottlenecks and implementing effective solutions to increase conversion rates at each stage of the process.
  • Leveraged strong negotiation skills to close deals successfully while maintaining favorable profit margins for the company.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Recommended complementary purchases to customers, increasing revenue.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and provided outstanding customer service.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Researched inventory to determine if requested products were available.
  • Delivered comprehensive sales presentations that clearly communicated product value propositions to prospective clients.
  • Provided exceptional customer service by addressing concerns promptly and professionally, ensuring repeat business.
  • Identified prospects' needs and provided information on suitable products and services.
  • Upsold warranties and maintenance plans to customers purchasing merchandise.
  • Mentored junior colleagues on best practices in consultative selling techniques, helping to improve team performance.
  • Developed customized solutions for clients, resulting in improved customer satisfaction and loyalty.
  • Conducted thorough needs assessments to identify potential upsell opportunities for current customers.
  • Streamlined processes within the sales team for greater efficiency, enabling more time spent on high-value activities.
  • Collaborated with team members to exceed sales targets and contribute to overall company success.
  • Maintained detailed knowledge of industry trends and competitor offerings, providing a competitive edge in guiding customers toward optimal solutions.
  • Led product demonstrations to showcase features and benefits, driving increased interest and sales.
  • Tracked key performance metrics regularly, using data insights to adjust strategies as needed for continued improvement in results.

Education

Associate Of Applied Science - Business Management

Northwest Florida State College
Niceville, FL

Certificate Of Technical Studies - Educational Leadership And Management

Community College of The Air Force
Montgomery, AL
2007

Certificate Of Technical Studies - Electrical Engineering

Community College of The Air Force
Montgomery, AL
2001

High School Diploma -

John L Leflore Communication And Performing Arts
Mobile, AL
2000

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Sales expertise
  • Relationship building
  • Product and service knowledge
  • Sales presentations
  • Sales closing
  • Complex Problem-solving
  • Sales development
  • Product and service sales
  • Customer retention
  • Client service
  • Negotiation tactics
  • Upselling and cross selling
  • Objection handling
  • Relationship selling
  • Sales consultation
  • Customer needs assessment
  • Performance improvement
  • Strategic planning
  • Account management
  • Strategy development
  • Cold calling
  • Business development
  • Contract negotiations
  • Product promotions
  • Client account management
  • Closing techniques
  • Territory management
  • Sales forecasting
  • Records management
  • Account servicing
  • Product merchandising
  • Account development
  • Time management
  • Value-based selling
  • Customer experience enhancement
  • Client engagement
  • Product launch expertise
  • Sales demonstration
  • Post-sales support
  • Product management and pricing
  • Closing sales
  • Product merchandising and distribution

Timeline

Off Premise Sales Representative

Goldring Gulf Distributing
04.2022 - Current

Off Premise Sales Representative

Goldring Gulf Distributing
10.2020 - 04.2022

Off Premise Sales Representative

Goldring Gulf Distributing
06.2018 - 10.2020

Rotating Merchandiser

Goldring Gulf Distributing
01.2018 - 06.2018

Relief Sales Representative

Goldring Gulf Distributing
10.2017 - 01.2018

Merchandiser

Goldring Gulf Distributing
04.2015 - 10.2017

Warehouse Loader

Goldring Gulf Distributing
01.2015 - 04.2015

Concierge

Ramada Plaza Hotel & Oasis Convention Center
02.2012 - 05.2015

Store Manager

Top Fashion Expression
03.2011 - 03.2012

Consultative Sales Associate

Sears Auto Center
10.2010 - 02.2011

Consultative Sales Associate

Sears
02.2008 - 06.2010

Associate Of Applied Science - Business Management

Northwest Florida State College

Certificate Of Technical Studies - Educational Leadership And Management

Community College of The Air Force

Certificate Of Technical Studies - Electrical Engineering

Community College of The Air Force

High School Diploma -

John L Leflore Communication And Performing Arts

Similar Profiles

  • ALYSSA GIBSON

    ALYSSA GIBSONALYSSA GIBSON

    General Merchandiser at Goldring Gulf DistributingGeneral Merchandiser at Goldring Gulf Distributing

    View Profile
  • Alex Baronti

    Alex BarontiAlex Baronti

    Salesman at Goldring Gulf DistributingSalesman at Goldring Gulf Distributing

    View Profile
  • Jade Treaster

    Jade TreasterJade Treaster

    Delivery Truck Driver at Goldring Gulf DistributingDelivery Truck Driver at Goldring Gulf Distributing

    View Profile
Sardarius Pugh