Brendan Sava
Franklin,TN
Summary
Driven by a commitment to excellence in customer service, honed at Nashville Zoo, I excel in enhancing guest experiences and building rapport. My proactive approach and exceptional communication skills have significantly contributed to guest satisfaction. Skilled in safety protocols and team collaboration, I consistently deliver superior service, ensuring memorable visits.
Overview
9
9
years of professional experience
Work History
Customer Service
Nashville Zoo
06.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Developed rapport with guests by engaging in friendly conversations without compromising professionalism.
- Gave information about area attractions and provided directions.
- Engaged guests entering facility and offered to assistance with wayfinding.
- Assisted guests with special requests to ensure a memorable stay and exceptional service.
- Enhanced guest satisfaction by promptly addressing inquiries and offering personalized recommendations.
- Contributed towards maintaining safety protocols within the property by reporting any suspicious activity or security concerns.
- Interacted with customer service team to deliver consistent, exceptional service to all guests.
- Cross-trained and backed up other guest services team members.
ZooTeens
Nashville Zoo
05.2015 - 05.2019
- Interacted with guests to provide an enhanced learning experience during their time at the zoo.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Wildlife Management
California Polytechnic State University - Humboldt
Arcata, CAHigh School Diploma -
Page High School
Franklin, TN06.2021
Skills
- Adherence to high customer service standards
- Exceptional Customer Service and Communication Skills
Accomplishments
Cal Poly Humbolt Rugby - Worked in a team environment to win the National Championship Title for small colleges - 2023
Timeline
Customer Service
Nashville Zoo
06.2023 - Current
ZooTeens
Nashville Zoo
05.2015 - 05.2019
Wildlife Management
California Polytechnic State University - Humboldt
High School Diploma -
Page High School
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