BRENDAN TELLEZ
Peoria,AZ
Summary
Recent Criminal Justice graduate with 5 years of customer service expertise and a track record of effectively supervising team members. Skilled in coordinating and managing successful events during college, equipped with strong organizational and interpersonal abilities. Eager to bring a proactive and detail-oriented approach to deliver seamless and memorable experiences as an event coordinator.
Overview
7
7
years of professional experience
Work History
Member Service Specialist
Global Credit Union
06.2023 - 10.2023
- Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service
- Answer inquiries and provide information on all types of accounts, loans and other credit union services
- Receive and post, or accurately record and forward for processing, member account transactions and research requests
- Develop and maintain a current in-depth knowledge of credit union services and policies.
Online Order Filling and Delivering Associate
Walmart
05.2021 - 05.2023
- Completed pickup and shopping orders for customers at a fast pace
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen/perishable foods cold and fresh
- Maintained a high level of efficiency and accuracy while picking items for orders
- Delivered orders directly to customers' cars while interacting and answering any questions or concerns they had.
Supervisor
Johnny Rockets Restaurant
07.2016 - 04.2019
- Shift supervisor in charge of ensuring the best overall experience for customers
- Trained new employees for the front and back of house positions
- Delivered a high level of customer service to guests by using active listening and engagement skills
- Prepared dishes in a fast-paced environment while working with teammates to maintain a high customer satisfaction rate
- Operated grills, fryers, and broilers to cook items to specific quality guidelines.
Education
Bachelor of Science - Criminology and Criminal Justice
Northern Arizona University
Flagstaff, AZ05.2023
Skills
- Attention to Detail
- Teamwork and Collaboration
- Goal-Oriented
- Time Management
- Problem-Solving
- Customer Engagement
- Event Planning
- Microsoft Office
Activities / Volunteer
Sigma Chi Fraternity:
- Helped raise over $110,000 for Huntsman Cancer Institute through philanthropic events
Sweetheart Chair (2021-2022)
- Coordinated 3-month long competition which included planning and running several events
- Managed tight budget and completed separate fundraising events to raise $1000 for competition expenses
- Communicated and worked with vendors to organize formal banquet for over 100 guests
Timeline
Member Service Specialist
Global Credit Union
06.2023 - 10.2023
Online Order Filling and Delivering Associate
Walmart
05.2021 - 05.2023
Supervisor
Johnny Rockets Restaurant
07.2016 - 04.2019
Bachelor of Science - Criminology and Criminal Justice
Northern Arizona University
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