Brendan Webster
Corning
Summary
Dynamic and results-oriented professional with proven expertise in customer service excellence and inventory management honed at 7-Eleven and McDonald's. Skilled in fostering team collaboration and enhancing operational efficiency. Demonstrates a knack for upselling and problem-solving, significantly contributing to customer satisfaction and store performance. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Overnight Sales Associate
Byrne Dairy & Deli
05.2024 - Current
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Completed daily tasks such as cleaning, organizing, and stocking merchandise to maintain a well-kept store appearance.
- Resolved customer complaints efficiently, resulting in improved customer loyalty and retention rates.
- Provided exceptional customer service through active listening, problem-solving, and communication skills.
- Contributed to maintaining high standards in visual merchandising presentation by constantly updating displays and ensuring cleanliness throughout the store.
- Helped achieve monthly sales targets through consistent effort in promoting products effectively during overnight hours.
- Assisted in training new employees on store policies, procedures, and sales techniques during overnight shifts.
- Balanced cash drawers at the end of each shift while ensuring accuracy in transaction records for financial reporting purposes.
- Handled cash register transactions accurately, ensuring proper handling of payments and receipts.
- Collaborated with daytime staff to communicate any important updates or issues that arose during overnight shifts.
- Assisted customers with product inquiries, ensuring they found the right items to meet their needs.
- Boosted customer satisfaction by providing excellent service during overnight sales shifts.
- Monitored inventory levels to identify low stock items and notify management for timely replenishment orders.
- Answered questions about store policies and addressed customer concerns.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
Overnight Sales Associate
Byrne Dairy & Deli
05.2024 - Current
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Completed daily tasks such as cleaning, organizing, and stocking merchandise to maintain a well-kept store appearance.
- Resolved customer complaints efficiently, resulting in improved customer loyalty and retention rates.
- Provided exceptional customer service through active listening, problem-solving, and communication skills.
- Contributed to maintaining high standards in visual merchandising presentation by constantly updating displays and ensuring cleanliness throughout the store.
- Helped achieve monthly sales targets through consistent effort in promoting products effectively during overnight hours.
- Assisted in training new employees on store policies, procedures, and sales techniques during overnight shifts.
- Balanced cash drawers at the end of each shift while ensuring accuracy in transaction records for financial reporting purposes.
- Handled cash register transactions accurately, ensuring proper handling of payments and receipts.
- Collaborated with daytime staff to communicate any important updates or issues that arose during overnight shifts.
- Assisted customers with product inquiries, ensuring they found the right items to meet their needs.
- Boosted customer satisfaction by providing excellent service during overnight sales shifts.
- Monitored inventory levels to identify low stock items and notify management for timely replenishment orders.
- Answered questions about store policies and addressed customer concerns.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
Sales Associate
7-Eleven
08.2023 - 03.2024
- Provide exceptional customer service, handle transactions, and maintain a clean and organized store environment
- Execute inventory management, restocking shelves, and ensuring product availability
- Collaborate with team members to achieve sales targets and foster a positive work atmosphere
- Kept work area clean, organized and free of clutter at all times
- Helped customers find and select products
- Greeted customers warmly and offered assistance
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Organized merchandise displays to promote higher levels of customer engagement
- Engaged with guests to understand and anticipate customer service needs
- Built relationships with potential customers by providing helpful advice on product selection
- Met merchandising standards by keeping store stocked and products faced
- Introduced promotions and sale opportunities, enticing customers
- Followed checklist to complete retail store opening and closing activities
- Assisted with training and mentoring new team members
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered questions regarding store and merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Crew Member
McDonald's
03.2021 - 08.2023
- Managed various responsibilities, including order taking, food preparation, and maintaining cleanliness
- Demonstrated efficiency in a fast-paced environment, ensuring timely service and customer satisfaction
- Worked collaboratively with team members to meet operational goals and uphold McDonald's standards
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
- Coordinated with other crew members to complete assigned tasks quickly and effectively
- Completed all store opening and closing procedures
- Memorized food and drink recipes to prepare orders with speed and accuracy
- Followed health department regulations for handling food products properly
- Followed all safety and security procedures to reduce risks
- Utilized problem-solving skills when resolving conflicts among team members or customers
- Prepared food items following established recipes and safety guidelines
- Packaged and labeled to-go and delivery orders for pickup
- Maintained knowledge of store menus to advertise promotions and limited-time offers
- Cleaned and sanitized store restroom areas and stalls
- Operated kitchen equipment safely according to standard operating procedures
- Trained new employees regarding company policies and food preparation procedures
- Cleared and bussed tables and mopped lobby floors during closing times
- Processed payments accurately and efficiently using the point-of-sale system
- Organized and stored ingredients according to schematics and expiration dates
- Provided customer feedback to management
- Washed and sanitized plates and utensils for continued use
- Assisted in unloading stock from delivery trucks and stocking shelves accordingly
- Planned ahead for potential problems that may arise during shift
- Organized storage areas for maximum efficiency of inventory control systems
- Identified and properly disposed of spoiled and expired food items to promote food safety and prevent cross-contamination
- Inspected product quality on a regular basis, reporting any discrepancies immediately
- Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment, and facilities sanitary
- Prepared and served cold drinks, and frozen milk drinks and desserts, using drink-dispensing, milkshake, and frozen custard machines
- Organized eating, service, and kitchen areas
- Served customers in eating places that specialized in fast service and inexpensive carry-out food
- Wrapped menu item such as sandwiches, hot entrees, and desserts for serving or for takeout
- Brewed coffee and tea and filled containers with requested beverages.
Education
High School Diploma -
Corning Painted-Post High-school
Corning, NY01.2023
Skills
- Customer service excellence
- Cash handling and transaction processing
- Inventory management
- Team collaboration and communication
- Fast-paced and adaptable work style
- Order Processing
- Upselling
- Time Management
- Stocking and Receiving
- Cash Handling Accuracy
- Merchandising knowledge
- Outgoing Personality
- Teamwork and Collaboration
- Fraud Detection
- Retail Store Operations
- Cleaning techniques
- Listening Skills
- Meeting deadlines
- Strategic Planning
- Store Opening and Closing
- Self-Checkout Assistance
- Goal-Oriented
- Excellent people skills
- Multi-tasking strength
- Adapt to diverse groups
- Verbal/written communication
- Problem-solving skills
- Social media savvy
- Analytical Thinking
- Stock replenishment
- Goal-oriented mindset
- Customer Engagement
- Workplace Safety
- Brand Awareness
- Supply Management
- Teamwork
- Markdowns and discounts
- Problem-Solving
- Customer Service
- Customer Assistance
- Money Handling
- Relationship Building
- Flexible Schedule
- Phone Etiquette
- Product Knowledge
- Conflict Resolution
- Professional Appearance
- Interpersonal and written communication
- Customer Needs Assessment
- POS system operations
- Truck unloading
- Trend Awareness
- Policy and Procedure Adherence
- Display Setup
- Product Promotions
- Independent judgement
- Friendly and Helpful
- Honest and Dependable
- Reliable and Responsible
- Attention to Detail
- Multitasking
- Active Listening
- Creative Thinking
- Goal-Driven
- Engaging with Diverse Customers
- Safety and Cleanliness Standards
- Building Customer Loyalty
Certification
- Drivers License
- Class C Gas Operator
Timeline
Overnight Sales Associate
Byrne Dairy & Deli
05.2024 - Current
Overnight Sales Associate
Byrne Dairy & Deli
05.2024 - Current
Sales Associate
7-Eleven
08.2023 - 03.2024
Crew Member
McDonald's
03.2021 - 08.2023
High School Diploma -
Corning Painted-Post High-school
- Drivers License
- Class C Gas Operator
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