Brendan M. Hamilton
Chicago,IL
Summary
An action-oriented Account Manager with excellent customer insight, issue resolution, and relationship-building skills. Looking to leverage 7 years of sales, marketing, and event experience for the Client Services Account Manager.
Overview
9
9
years of professional experience
Work History
Marketplace Account Manager
Upwork.com
05.2022 - 06.2023
- Managed a diverse customer portfolio of 27-plus, culminating in a spend of $1.2 million monthly
- Prioritized cultivating strong relationships with key decision-makers and utilizing data-driven presentations which uncovered opportunities of new business
- Utilized a consultative and value-driven sales approach which enabled me to 110% of quota
- Demonstrated expertise in software, human capital management tech, staffing, and recruiting
- Crafting industry trend reports for email marketing outreach, presentations, and business reviews
- Collaborated effectively with internal teams in a fast-paced environment
- Ensured resource coordination to provide tailored solutions aligned with client's objectives
Elite Account Executive
Yelp
02.2021 - 05.2022
- Conducted full sales cycle: pitching, closing, retaining and upselling existing clients
- Negotiated deals using data-driven storytelling by combining clients' needs, internal research, projected outcomes, and product recommendation
- Remained in top 10% of booked revenue 2020 & 2021
- Onboarded clients, which included assisting in creative, ensuring measurement tools were clearly and easily understood and creating a seamless transition to the customer success team
- Developed & ran in house bi-monthly trainings for new and veteran sales representatives
Senior Account Executive
Yelp
08.2020 - 02.2021
Account Executive
Yelp
03.2020 - 08.2020
Bar Manager
BonHomme Hospitality Group
02.2018 - 04.2019
- Improved customer service rankings by resolving issues quickly and accurately
- Organized effective schedules of 15 employees across two locations, maintaining coverage at peak times and minimizing labor costs
- Managed inventory of liquor sales and acted as a liaison between alcohol representatives and Bon Homme to ensure consistent stock
- Took customer orders and capitalized on opportunities to sell special beverage and food options
Social Media Manager
Stella Blue Design
02.2017 - 06.2018
- Developed marketing content such as blogs, promotional materials and advertisements for social media
- Analyzed and reported social media and online marketing campaign results
- Curated and segmented editorial content to increase engagement and channel growth
Event Assistant
Soho House Chicago
05.2014 - 12.2015
- Organized facilities preparation, guest list, and entertainment for gatherings with as many as 1,000 guests.
- Performed event coordination for larger parties and gatherings.
- Anticipated event requirements and handled numerous concerns in advance for a smooth day-of execution.
Education
Bachelor of Science - Marketing
DePaul University
Chicago, IL06.2015
Skills
- Relationship building and management
- Salesforce
- Social media management and analytics
- Production and execution of sales trainings
- Account servicing
- Customer presentations
Timeline
Marketplace Account Manager
Upwork.com
05.2022 - 06.2023
Elite Account Executive
Yelp
02.2021 - 05.2022
Senior Account Executive
Yelp
08.2020 - 02.2021
Account Executive
Yelp
03.2020 - 08.2020
Bar Manager
BonHomme Hospitality Group
02.2018 - 04.2019
Social Media Manager
Stella Blue Design
02.2017 - 06.2018
Event Assistant
Soho House Chicago
05.2014 - 12.2015
Bachelor of Science - Marketing
DePaul University
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