Brenda Sanders Lyon

Managed all aspects of an E-Commerce business from website development and updates, email and social marketing, Employee training and Customer Support.

• Maintain all components of Ecommerce Website
• Create Social Media Marketing Content and Emails
• Provide Employee Training and customer support
• Provide all accounting needs for a small business

Responsible for setting up and maintaining CRM system, updating website, email/social marketing and Account Receivables for this software development company.

• Implemented and maintain our CRM system (Zoho)
• Design Email Marketing Newsletters – using Constant Contact

Managed high risk, high profile technical projects using enterprise project management standards.

• Provided End User Training and Support on all multiple levels from Project Planning, Best Practices and Project Management Software Tools
• Project Management and Governance: Established stakeholder goals, identified areas of risk, ensured timely reporting and budget transparency while establishing governance with supporting policies and procedures
• Business Analysis: Provided technical guidance and evaluated vendors based on gathered requirements and data mapping to ensure end-use aligned with project goals
• Systems Implementation: Led the implementation of a web-based, 3- tier tool using SQL and project management software. Directed enterprise rollout efforts from system configuration to end user training tools

Served as team Project Manager in an enterprise systems migration for approximately 17,000 employees

• Business Analysis and Quality Assurance: Documented all hardware and software in use, responsible for designing test lab for multiple environments and creating test scripts mimicking system change scenarios
• Project Management: Led team in establishing project schedule, establishing requirements for directory services implementation including data mapping, accuracy, testing resulting in successful implementation
• Systems Implementation: Held a leading role in the company wide email system migration capitalizing on a solid understanding of systems software, network knowledge, software understanding and business impacts. This role also included end user considerations and training

Crafted implementation plans for the installation and rollout of a new company-wide email system ensuring seamless integration with existing systems. Additionally, created and delivered comprehensive training materials for project deployment.

• Project Management: Partnered with the Project Manager as the technical lead defining required tasks and critical milestones. Led technical team in ensuring timely meetings of deliverables
• Training and Deployment: Developed and delivered training tools and seminars for implementation and user success
• Systems Implementation: Developed standards and policies to ensure positive rollout, including data mapping
• Systems Design – Focused on connectivity infrastructure design to allow seamless integration with legacy systems

Deployed to Smith Kline-Beecham providing email solutions to over 23,000 users.

• Systems Management: Responsible for providing mission-critical application support for large email systems. Developed many automated processes to increase system reliability and availability
• Training and Deployment: Developed and delivered training tools and seminars for implementation and user success
• Systems Implementation: Developed standards and policies to ensure positive rollout, including data mapping

Worked as the Project Lead for a large relocation project including a data center consolidation and design of the infrastructure to support all desktop computers and peripherals.

• Systems Management: Managed servers and network connectivity systems across multiple platforms
• Technical Support: Initiated the support team which improved customer service company-wide