Brendell Fludd
Summerville,SC
Summary
Results-driven corrections management professional recognized for enhancing productivity and operational efficiency. Expertise in inmate supervision, emergency response coordination, and implementing robust security protocols. Proven ability to foster effective communication and teamwork while resolving complex issues, ensuring safety and order within correctional facilities. Aiming to leverage skills in a challenging role to further improve institutional operations.
Overview
7
7
years of professional experience
Work History
Correctional Officer
South Carolina Department Of Corrections
Ridgeville, SC
06.2023 - Current
- Transported inmates to legal and medical appointments.
- Provided swift emergency medical care until arrival of professional help.
- Conducted inmate headcounts and inspected cells for absentees.
- Facilitated ongoing communication between facility areas to ensure operational safety.
- Maintained a peaceful atmosphere through effective communication with inmates.
Client Support Specialist
Free2Move
Pompano Beach, FL
04.2022 - Current
- Collaborated with team members to ensure on-time project delivery.
- Collected and categorized information for Microsoft Excel entry.
- Corrected and verified data, removing unnecessary information.
- Managed task records, project files, and progress using Notion.
- Efficiently coded invoices for HR endorsement.
- Developed comprehensive training documentation for employees.
Vaccination Appointment Specialist
Maximus Call Center
McLean, VA
07.2021 - 01.2022
- Coordinated and validated COVID-19 appointments.
- Delivered outstanding customer service via efficient telephone interactions and consistent follow-ups.
- Gathered data from potential customers to evaluate requirements.
- Delivered details on service availability.
- Maintained comprehensive call log to track answered and missed calls.
Medical Secretary
Lenox Hill Hospital
New York, NY
01.2018 - 12.2021
- Responded to phone inquiries, offering necessary support and information.
- Organized schedules for patient diagnostic services.
- Conducted patient interviews to gather medical history and insurance details.
- Coordinated physician calendar, organizing patient appointments and medical procedures.
Education
Associate of Science - Medical Office Assistant
Bronx Community College of The City University of New York
12.2018
Skills
- Customer Service Excellence
- First aid and CPR certified
- Crisis management
- Leadership qualities
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Remote Office Availability
- Team-Oriented and Cooperative
- Computer Proficiency
- MS Office
- Strong Analytical and Problem Solving Skills
- Incident prevention
Timeline
Correctional Officer
South Carolina Department Of Corrections
06.2023 - Current
Client Support Specialist
Free2Move
04.2022 - Current
Vaccination Appointment Specialist
Maximus Call Center
07.2021 - 01.2022
Medical Secretary
Lenox Hill Hospital
01.2018 - 12.2021
Associate of Science - Medical Office Assistant
Bronx Community College of The City University of New York
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