Crystal Jones
Lugoff,SC
Summary
Talented supervisor with excellent postal, customer service, security and facility skills coupled with more than 6 years of experience. Highly effective and comfortable working with people at all organizational levels.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Postal Director (Supervisor)
South Carolina Department Of Corrections
Columbia , SC
02.2016 - Current
- Actively listened to inmates, handled concerns quickly and escalated major issues to supervisor.
- Assisted inmates in determining proper postal service to align with individual needs.
- Worked with inmates to understand needs and provide excellent service.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Collaborated with executive staff to achieve target results.
- Hired, trained and evaluated performance of mailroom employees.
- Carried out day-to-day duties accurately and efficiently.
- Offered friendly and efficient service to inmates and staff , handled challenging situations with ease.
- Improved operations through consistent hard work and dedication.
- Developed and maintained detailed reports of all mailroom activities.
Postal Carrier (training Supervisor)
USPS
The Bronx, NY
03.2006 - 06.2013
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery cost
- Distributed mail on foot to residences and businesses.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Planned and cased mail in sequence of delivery for designated route.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
No Degree - Criminal Justice
Borough of Manhattan Community College of The City University of New York
New York, NYGED -
Mid Manhattan Adult Learning
Manhattan, NY06.1993
Skills
- Strategic Planning
- Project Management
- Inspecting Goods
- Clerical Support
- Microsoft Word
- Inquiry Response
- Lifting Equipment
- Daily Logs
- Contraband Prevention
- Firearms Training
- Correctional Facility Procedures
- Safety and Security Enforcement
Certification
- Certified Correction officer SCDC 2016
Timeline
Postal Director (Supervisor)
South Carolina Department Of Corrections
02.2016 - Current
Postal Carrier (training Supervisor)
USPS
03.2006 - 06.2013
No Degree - Criminal Justice
Borough of Manhattan Community College of The City University of New York
GED -
Mid Manhattan Adult Learning
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