Summary
Overview
Work History
Education
Skills
Timeline
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Brenden Backstrom

Crofton,MD

Summary

Passionate in helping others get what's needed with a positive motive in a timely matter. Active listener and have a very good sense of attention to detail while being patient with others. Always determined and driven to be the best and to reach the highest goals.

Overview

3
3
years of professional experience

Work History

Restaurant Associate

Panera Bread
12.2020 - 03.2021
  • Made food in a fast pace environment.
  • Was promoted to Front Line Consolidator due to my great skills with customer service
  • Consistently exceeded performance targets in terms of speed, quality, and customer satisfaction ratings
  • Supported colleagues during busy periods by multitasking efficiently across roles when needed

Restaurant Shift Leader

Roy Rogers
04.2021 - 11.2021
  • Worked as a cashier, on grill, slicer, fryer, bagging food
  • Started as an associate, promoted to Shift Leader
  • Was the person responsible for oversight of colleagues during times of no manager
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations

CSS (Customer Service Specialist)

Dicks Sporting Goods
10.2022 - 10.2023
  • Began as an associate, promoted to CSS, then to Front End Lead.
  • Was in charge of the stores whole front end including registers, returns, greeting customers
  • Responsible for opening and closing store duties including counting all of the cash sales for the day and making sure the stores safe was accurate
  • Was responsible for all of the front end associates and their overall store performance
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress
  • Delivered training and leadership to team to boost performance and help others achieve performance targets

Education

High School Diploma -

Arundel High School
Gambrills, MD
05.2021

Skills

  • Great Communication Skills
  • Hard-working
  • Positive attitude
  • Attention to Detail
  • Works well with others
  • Customer Service

Timeline

CSS (Customer Service Specialist)

Dicks Sporting Goods
10.2022 - 10.2023

Restaurant Shift Leader

Roy Rogers
04.2021 - 11.2021

Restaurant Associate

Panera Bread
12.2020 - 03.2021

High School Diploma -

Arundel High School

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Brenden Backstrom